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Technical Writer User Documentation

Date:  Jun 22, 2022

Mortsel, BE

The Technical Writer creates user documentation for the users and customers of Agfa Offset software products such as Apogee Prepress, Apogee StoreFront, Amfortis and Security Printing. This person converts the technical product specifications into clearly structured procedures and instructions that enable the end-user to understand and easily use the application. The technical writer works in and maintains a publishing system, and follows a style guide to publish help systems, manuals and tutorials.



  • Writing clear texts for end users in English starting from the technical input of product specialists
  • Create help systems for integration into the software and finalize PDF documents
  • Use images (screenshots), illustrations and animations additionally
  • Editing texts from product specialists for publication
  • Schedule documentation projects efficiently with the necessary draft and review steps
  • Manage overlapping documentation projects with an eye on software release deadlines
  • Coordinate translations of the help systems and manuals with the translation agency
  • Maintain the writing environment, publishing system, style guide and associated tools and align them with new requirements.



  • You have a Master's degree in languages (Dutch/English) or equivalent through experience, and have a passion for technical products.
  • You have a first professional experience in a translation agency or as technical writer.
  • You are willing to go through extensive training to become a product expert (on Agfa Offset software products and the printing industry)
  • You are able to structure content according to common usability principles, using templates, and following a style guide
  • You manage different (translation) projects at the same time and align these with the release of the products across the various product groups
  • You can work independently but are also curious, you dare to ask for input to write understandable and user-friendly texts
  • You have experience with Adobe FrameMaker and Quadralay Webworks, TechSmith and Microsoft Word.
  • You are a digital native: you already have experience with, or like to look at, other modern and alternative writing environments to create help systems and manuals. If you have experience with e-learning, this is also a plus.
  • You are an excellent communicator in English: native English or the ability to write flawlessly in English is a must.

What we offer now and in the future

  • A dynamic global organization with a history of innovation and strong product portfolio.
  • A challenging environment combined with a supportive management structure.
  • Career development and growth.
  • A competitive salary and benefit package.
  • A friendly work environment surrounded by dedicated and professional colleagues.



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