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Field Service Engineer

Date: Jan 9, 2021

Location: Mexico City, MX

Company: Agfa-Gevaert NV

Who we are:

Are you looking for a meaningful career?

We are looking to hire passionate and committed people with the right skills and business acumen, to deliver on our mission of customer centricity, innovation and collaboration & co- creation around the world.


The FSE is responsible for:

  • Provide remote support to inkjet equipment and software.
  • Installation of inkjet equipment and software
  • Give a very complete and detailed operator training to customers.
  • Provide on-site service and support to inkjet equipment and software
  • Provide preventive maintenance to Agfa equipment
  • Minimizes equipment/system downtime.
  • Register all the interventions in service reports and on time.
  • Keep updated with online information and technical notes.
  • Support customers, mainly in Mexico City area, but also in all the country.




To be successful in the position, you will need:

  • Engineer in electronics, mechatronic or similar
  • At least 2 years of experience in Technology industry (electric, electronics and mechanical repairs)
  • Desirable experience supporting Wide Format Printers.
  • Desirable experience in computer science, operating systems, networks, IT.
  • Advanced English
  • Ability to work under pressure.        
  • Time management, organization, prioritization and follow-up skills.
  • Customer service skills. Need to be very customer focused.
  • Strong communications skills, written and spoken.
  • Proactive, goal oriented, rapidly adapt and respond to changes in environment and priorities.

Job Segment: Maintenance, Electronics Engineer, Field Engineer, Engineer, Computer Science, Manufacturing, Engineering, Technology