Field Service Engineer III
Remote, US, 53201
Agfa Inkjet Solutions is looking for a Field Service Engineer provides expert technical guidance and support when highly complex issues arise that have a major impact on customers, dealers, service engineers, service management, manufacturing, and Engineering.
Excellent analytical and problem-solving skills. Ability to rapidly absorb & implement new technologies and procedures (hardware & software). Passion to provide outstanding service with personal initiative, attention to detail and commitment to quality.
Able to travel to customer sites throughout US & Canada (occasionally outside of North America) varying 40-80% depending on Business needs. Strong communication skills to contribute in Local competence centre (remote diagnostics & phone support)
Able to travel abroad to Europe for training (3 months)
This position can be based out of the following locations: Minnesota / Wisconsin / Kansas / Missouri or surrounding areas.
Responsibilities, but not limited to the following:
- Skilled professional who specializes in providing technical support, maintenance, and troubleshooting for complex and advanced equipment or systems.
- Incumbent will be asked with little notice to assist with problem customer sites and to stay with the problem until it is solved
- Support Manufacturing and Engineering with technical support when new inks and hardware are introduced
- Work with field service zone managers to identify and react to issues.
- Provide second and third level support for NAFTA/WW
- Document escalations, follow-up with the assignee to assure prompt action
- Develop and distribute documentation for training and troubleshooting to improve skills of service engineers
- Perform Trade show support
- Advise the organization as it relates to competitive threats and industry trends
- Support workflow solution and have complete ownership of the system.
- Proficient with latest remote diagnostic technologies
Education:
- Minimum of a bachelor’s degree in Mechanical/Electrical/Electro-Mechanical Engineering
- Experience
- Specialized customer service skills to be able to deal effectively with volatile situations.
Specific skills:
- Excellent troubleshooting skills
- Adaptability and Learning Agility: As high-end field service engineers encounter various technologies and equipment, must be adaptable and quick learners
- Attention to Detail: Precision and attention to detail are crucial when working with advanced equipment. Meticulous approach to their work, ensuring accurate diagnosis, precise calibration, and thorough documentation of service activities.
- Safety Awareness.
- Team Collaboration
- Understanding of final output and end-user expectations
- Ability to lead and guide colleagues
- Strong mechanical and technical background
- OS / Network configuration
What we offer now and in the future:
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and growth.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
Curious about this opportunity? We also know that a job contains more than just bullets! Apply! We love to tell you more about our company, the position responsibilities, and possibilities. Just apply! Talk Soon.
Nearest Major Market: Milwaukee
Job Segment:
Field Service, Manufacturing Engineer, Outside Sales, Field Engineer, Engineer, Manufacturing, Engineering, Sales