Field Service Engineer III

Date:  Sep 22, 2023

Remote, US, 53201

Agfa Inkjet Solutions is looking for a Field Service Engineer provides expert technical guidance and support when highly complex issues arise that have a major impact on customers, dealers, service engineers, service management, manufacturing, and Engineering.


Excellent analytical and problem-solving skills. Ability to rapidly absorb & implement new technologies and procedures (hardware & software). Passion to provide outstanding service with personal initiative, attention to detail and commitment to quality.


Able to travel to customer sites throughout US & Canada (occasionally outside of North America) varying 40-80% depending on Business needs. Strong communication skills to contribute in Local competence centre (remote diagnostics & phone support)


Able to travel abroad to Europe for training (3 months)


This position can be based out of the following locations: Minnesota / Wisconsin / Kansas / Missouri or surrounding areas.


Responsibilities, but not limited to the following:

  • Skilled professional who specializes in providing technical support, maintenance, and troubleshooting for complex and advanced equipment or systems.
  • Incumbent will be asked with little notice to assist with problem customer sites and to stay with the problem until it is solved
  • Support Manufacturing and Engineering with technical support when new inks and hardware are introduced
  • Work with field service zone managers to identify and react to issues.
  • Provide second and third level support for NAFTA/WW
  • Document escalations, follow-up with the assignee to assure prompt action
  • Develop and distribute documentation for training and troubleshooting to improve skills of service engineers
  • Perform Trade show support
  • Advise the organization as it relates to competitive threats and industry trends
  • Support workflow solution and have complete ownership of the system.
  • Proficient with latest remote diagnostic technologies



  • Minimum of a bachelor’s degree in Mechanical/Electrical/Electro-Mechanical Engineering
  • Experience
  • Specialized customer service skills to be able to deal effectively with volatile situations.


Specific skills:

  • Excellent troubleshooting skills
  • Adaptability and Learning Agility: As high-end field service engineers encounter various technologies and equipment, must be adaptable and quick learners
  • Attention to Detail: Precision and attention to detail are crucial when working with advanced equipment. Meticulous approach to their work, ensuring accurate diagnosis, precise calibration, and thorough documentation of service activities.
  • Safety Awareness.
  • Team Collaboration
  • Understanding of final output and end-user expectations
  • Ability to lead and guide colleagues
  • Strong mechanical and technical background
  • OS / Network configuration

What we offer now and in the future:

  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.


Curious about this opportunity? We also know that a job contains more than just bullets! Apply! We love to tell you more about our company, the position responsibilities, and possibilities. Just apply! Talk Soon.


Nearest Major Market: Milwaukee

Job Segment: Field Service, Manufacturing Engineer, Outside Sales, Field Engineer, Engineer, Manufacturing, Engineering, Sales