Field Service Engineer III

We are looking for a Service Engineer Level III system to join our growing team. You will provide expert technical guidance and support when highly complex issues arise that have a major impact on customers, dealers, service engineers, service management, manufacturing and Engineering.

Excellent analytical and problem solving skills. Ability to rapidly absorb & implement new technologies and procedures (hardware & software). Passion to provide outstanding service with personal initiative, attention to detail and commitment to quality.

Able to travel to customer sites throughout US & Canada varying 40-80% depending on Business needs. Strong communication skills to contribute in Local competence center (remote diagnostics & phone support)

This position can be based anywhere within the United States. 

Responsibilities:

• Incumbent will be asked with little notice to assist with problem customer sites and to stay with the problem until it is solved
• Support Manufacturing and Engineering with technical support when new inks and hardware are introduced
• Work with field service zone managers to identify and react to issues.
• Provide second and third level support for NAFTA
• Document escalations, follow-up with the assignee to assure prompt action
• Develop and distribute documentation for training and troubleshooting to improve skills of service engineers
• Perform Trade show support
• Advise the organization as it relates to competitive threats and industry trends
• Support workflow solution and have complete ownership of the system.
• Proficient with latest remote diagnostic technologies

Education:

• Post-secondary Education in Electrical or Mechanical Applications  

Experience:

Working experience should include 8 years of hands on experience with complex electronic controlled mechanical systems.  Some degree of leadership experience as a manager or team-leader.  Specialized customer service skills to be able to deal effectively with volatile situations.

Specific skills:

• Print quality knowledge
• Understanding of competitive equipment and performance
• Knowledge of industry trends
• Knowledge of supplier processes
• Understanding of final output and end-user expectations
• Ability to lead and guide colleagues
• Strong mechanical and technical background
• Color management / Workflow Support/ Application Support
• OS / Network configuration

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

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