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Field Service Engineer III

Date:  Mar 17, 2023

Atlanta, GA, US, 30033

We are looking for a Service Engineer Level III system to join our growing team. You will provide expert technical guidance and support when highly complex issues arise that have a major impact on customers, dealers, service engineers, service management, manufacturing and Engineering.


Excellent analytical and problem solving skills. Ability to rapidly absorb & implement new technologies and procedures (hardware & software). Passion to provide outstanding service with personal initiative, attention to detail and commitment to quality.


Able to travel to customer sites throughout US & Canada varying 40-80% depending on Business needs. Strong communication skills to contribute in Local competence center (remote diagnostics & phone support)


This position can be based anywhere within the United States. 



  • Incumbent will be asked with little notice to assist with problem customer sites and to stay with the problem until it is solved
  • Support Manufacturing and Engineering with technical support when new inks and hardware are introduced
  • Work with field service zone managers to identify and react to issues.
  • Provide second and third level support for NAFTA
  • Document escalations, follow-up with the assignee to assure prompt action
  • Develop and distribute documentation for training and troubleshooting to improve skills of service engineers
  • Perform Trade show support
  • Advise the organization as it relates to competitive threats and industry trends
  • Support workflow solution and have complete ownership of the system.
  • Proficient with latest remote diagnostic technologies



  • Post-secondary Education in Electrical or Mechanical Applications  



Working experience should include 8 years of hands on experience with complex electronic controlled mechanical systems.  Some degree of leadership experience as a manager or team-leader.  Specialized customer service skills to be able to deal effectively with volatile situations.


Specific skills:

  • Print quality knowledge
  • Understanding of competitive equipment and performance
  • Knowledge of industry trends
  • Knowledge of supplier processes
  • Understanding of final output and end-user expectations
  • Ability to lead and guide colleagues
  • Strong mechanical and technical background
  • Color management / Workflow Support/ Application Support
  • OS / Network configuration


What we offer now and in the future:

  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.


Curious about this opportunity? We also know that a job contains more than just bullets! Apply! We love to tell you more about our company, the content of the function, responsibilities and possibilities. Just apply! Talk Soon.

Nearest Major Market: Atlanta

Job Segment: Maintenance, Manufacturing Engineer, Field Engineer, Field Service, Engineer, Manufacturing, Engineering