Field Service Engineer III

Agfa Inkjet Solutions is looking for a Field Service Engineer provides expert technical guidance and support when highly complex issues arise that have a major impact on customers, dealers, service engineers, service management, manufacturing, and Engineering.

Excellent analytical and problem-solving skills. Ability to rapidly absorb & implement new technologies and procedures (hardware & software). Passion to provide outstanding service with personal initiative, attention to detail and commitment to quality.

Able to travel to customer sites throughout US & Canada (occasionally outside of North America) varying 40-80% depending on Business needs. Strong communication skills to contribute in Local competence centre (remote diagnostics & phone support)

Able to travel abroad to Europe for training (3 months)

This position can be based out of the following locations: Minnesota / Wisconsin / Kansas / Missouri or surrounding areas.

Responsibilities, but not limited to the following:

• Skilled professional who specializes in providing technical support, maintenance, and troubleshooting for complex and advanced equipment or systems.
• Incumbent will be asked with little notice to assist with problem customer sites and to stay with the problem until it is solved
• Support Manufacturing and Engineering with technical support when new inks and hardware are introduced
• Work with field service zone managers to identify and react to issues.
• Provide second and third level support for NAFTA/WW
• Document escalations, follow-up with the assignee to assure prompt action
• Develop and distribute documentation for training and troubleshooting to improve skills of service engineers
• Perform Trade show support
• Advise the organization as it relates to competitive threats and industry trends
• Support workflow solution and have complete ownership of the system.
• Proficient with latest remote diagnostic technologies

Education:

• Minimum of a bachelor’s degree in Mechanical/Electrical/Electro-Mechanical Engineering
• Experience
• Specialized customer service skills to be able to deal effectively with volatile situations.

Specific skills:

• Excellent troubleshooting skills
• Adaptability and Learning Agility: As high-end field service engineers encounter various technologies and equipment, must be adaptable and quick learners
• Attention to Detail: Precision and attention to detail are crucial when working with advanced equipment. Meticulous approach to their work, ensuring accurate diagnosis, precise calibration, and thorough documentation of service activities.
• Safety Awareness.
• Team Collaboration
• Understanding of final output and end-user expectations
• Ability to lead and guide colleagues
• Strong mechanical and technical background
• OS / Network configuration

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

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