Field Service Engineer (Midlands)

1. JOB IDENTIFICATION

COMPANY

(name & code)

Agfa HealthCare UK

COUNTRY

UK/

DEPARTMENT

Healthcare Operations

JOB TITLE

Field Service Engineer

LINE MANAGER

(name & user ID)

Team Leader (South West)

EMPLOYEE

(name & user ID)

ORGANISATION/REPORTING LINES

see Org Chart

2. JOB OBJECTIVE

(Describe the nature, scope and objective of the job in no more than 3 or 4 sentences: what, how, why)

This position performs technical support for Agfa Healthcare’s imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.

3. JOB STATISTICS

DIRECT REPORTS

Full                       Dotted         

SALES

BUDGET

GEOGRAPHY

UK (Midlands)

MAJOR CONTACTS

Internal

Field Engineer Team Leader

Field Manager

Technical Manager

Key Account Managers

Sales/Service Manager

Applications specialists

Any Agfa employee

External

Radiographers

Radiologists

PACS/RIS Managers

System IT Administrator

IT Manager

Any hospital clinical employee

OTHER

4. JOB DUTIES & ACCOUNTABILITIES

(Describe between 5 and 10 essential responsibilities or duties of this position in order of importance)

• Problem-solving in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction.

• Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.

• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment. 

• The ability to manage your own schedule when required for field based installations, corrective actions, upgrades and preventative maintenance.

• Flexibility to work away from home as required.

• To manage return of equipment and parts in a compliant timely manner to ISO and WEEE procedures

• To have an empathy to working within a medical environment.

5. JOB QUALIFICATIONS

(Education & experience necessary for this position)

EDUCATION

Degree, HND or similar in Engineering/Electronics. Qualification in ICT or Computer Science or qualified by experience.

EXPERIENCE

Experience of supporting healthcare products. Ideally CR and DR X-ray systems.

Experience of networking and remote diagnosis software systems.

Ideally experience working in IT healthcare environment (PACS, RIS)

Experience of working safely with electromechanical systems.

SPECIFIC SKILLS

(core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary)

Able to fault find basic electronics to component level.

Excellent analytical skills.

Excellent attention to detail.

Ability to use initiative.

Good team player.

Flexible and adaptable.

Strong self-motivation.

Must hold Full UK driving licence.