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Field Service Engineer (Cambridge)

Date: Jun 11, 2022

Location: home based, GB

Company: AGFA

Job Objectives

This position performs technical support for Agfa Healthcare’s imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.

 

Major Contacts

Internal

Field Engineer Team Leader

Field Manager

Technical Manager

Key Account Managers

Sales/Service Manager

Applications specialists

Any Agfa employee

External

Radiographers

Radiologists

PACS/RIS Managers

System IT Administrator

IT Manager

Any hospital clinical employee

 

Job Duties & Accountabilities

  • Problem-solving in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction.

 

  • Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.

 

  • Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment. 

 

  • The ability to manage your own schedule when required for field based installations, corrective actions, upgrades and preventative maintenance.

 

  • Flexibility to work away from home as required.

 

  • To manage return of equipment and parts in a compliant timely manner to ISO and WEEE procedures

 

  • To have an empathy to working within a medical environment.

 

Education

 

Degree, HND or similar in Engineering/Electronics. Qualification in ICT or Computer Science or qualified by experience.

 

Experience

 

Experience of supporting healthcare products. Ideally CR and DR X-ray systems.

Experience of networking and remote diagnosis software systems.

Ideally experience working in IT healthcare environment (PACS, RIS)

Experience of working safely with electromechanical systems.

Specific Skills

 

Able to fault find basic electronics to component level.

Excellent analytical skills.

Excellent attention to detail.

Ability to use initiative.

Good team player.

Flexible and adaptable.

Strong self-motivation.

Must hold Full UK driving licence.


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