DR Pre-Sales Consultant / DR Applications Specialist (North)

This position provides day-to-day DR Pre-Sales Delivery and Application Support Services on Agfa Radiology Solutions.

As a DR Pre-Sales Consultant / DR Applications Specialist, you will support the UK Radiology Solutions Sales & Service Team by providing and delivering presentations, technical information, and recommended configurations to customers for Agfa Imaging Products & Services.

Actively promote Agfa’s DR product portfolio to existing and new customers to gain sales.

Give Applications support, training and “Go-Live” support, and provide customer and sales team class-room training on Agfa’s Imaging Products as required. The role will also include customised CR/DR configurations, problem-solving and image quality issues.

JOB DUTIES & ACCOUNTABILITIES:

• Liaise with Key Account Managers to create and execute a strategic account plan for DR Sales
• Act as single point of contact to DR customer projects base for Agfa products & services
• Accompany prospective DR customers from first contact to closing of contract
• Qualification of potential DR accounts
• Manage customer relationship
• Manage customer expectations during proposal & negotiation phase
• Negotiate with customers
• Negotiation of service contracts
• Explain and demonstrate the sold products/solutions and think strategically with the customer
• Coordinate and control sales processes
• Assist the service manager during proposal & negotiation phase for SLA’s
• Configure and customise Product / Solution
• Manage customer expectations; request and control of customer’s obligation to cooperate
• Fault evaluation and finding for Product / Solution and follow-up
• Discuss Product / Solution options, choices and solutions with the customer and third parties
• Analyse customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work
• Draw-up training and implementation concepts
• Train customers and Agfa employees
• Pass on up-selling opportunities to sales
• Respect project budget to obtain billable days
• Document/communicate according to project guidelines (e.g. status, concepts,)

Job duties by exceptions:

• Support selling Services to existing and new customers
• Support product demonstrations and tender preparation
• Support R&D in defining product requirements
• Support testing products
• Support service organisation by training internal Agfa employees
• Accountability to establish and build strong client relationships over time that allow for continuity
• Accountability for ongoing representation of DR sales, support and service delivery programs
• Accountability for profitable offer calculation, submission and contract management
• Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfa best practice procedures
• Accountability for timely implementation of a Product / Solution, according to Agfa best practice procedures
• Accountability for high quality implementation of a Product / Solution in budget, according to Agfa best practice procedures
• Accountability for being knowledgeable and up-to-date on latest Agfa and competitors’ products & solutions
• Accountability for meeting customer requirements within the scope of the project and statement of work
• Accountability to meet formal requirements (e.g. create project documentation, respect resource planning procedures).

REQUIREMENTS:

• Radiographic Degree
• High flexibility and willingness to travel often, driving licence
• Extensive knowledge in the areas of direct radiography, fluoroscopy and other imaging areas
• Safe implementation, application and interpretation of legal requirements, guidelines and standards in radiology
• Good knowledge of dealing with relevant PC software and a high level of interest in computer systems and interfaces in radiology
• Sensitivity and sense of responsibility in contact with customers and patients
• Training capabilities and strong communication skills
• Able to establish and build strong customer relationships
• Business oriented
• Active in a radiology department is an advantage.