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Spare Part Order Processing & Shipping Specialist

Date: Dec 7, 2022

Location: Warsaw, PL, 02-231

Company: AGFA

Job overview:

Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team you will be responsible for managing the spare part order processing and shipping process.


Main tasks:

  • Daily coordination of order processing for Digital Print & Offset Spare Parts
    • Creation of new customers
    • Editing payment & delivery formalities of existing customers
    • Price quotations for customers
    • Price editing in SAP for specific customers
    • Communication with customers, service, transport companies & logistics
    • Create and maintain standard operating procedures
    • Solve and escalate order & shipping issues
  • Shipping:
    • Execute export document flows (customs, Chamber of Commerce, consulate,..).
    • Manual release shipments
    • Monitoring outbound activities
    • Invoicing
    • Organize shipping
  • ​​​​​​​IT
    • Monitoring and escalating interface issues in SAP (creating tickets)


What you offer us:

  • Fluency in English, additional foreign language is a plus
  • Good communication skills and the capacity to work as a true team player
  • Accuracy and ability to follow-up and tracking
  • Passion for numbers and gathering data
  • Comfortable in using excel; proficiency with SAP is a plus
  • First experience in customer operations is an asset


What we offer you:

  • Very positive working atmosphere
  • Interacting with European customers
  • Competitive salary and benefits (private medical care, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday)
  • Permanent employment agreement after the trial period
  • The opportunity to develop new skills
  • The possibility to work in a truly global organization
  • Hybrid form of work
  • No dress code

Job Segment: ERP, SAP, Network, Shipping and Receiving, Warehouse, Technology, Operations, Manufacturing