Logistics Operations Specialist

Company Overview: 

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa’s headquarters and parent company are in Mortsel, Belgium. The Group’s operational activities are divided in three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT.  All divisions have strong market positions and well-defined strategies. Agfa’s largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives.

Position Overview:

Customer Operations are as core to our client services as the products themselves. As a member of our ESSC Logistics Operations you are responsible for managing and supporting activities related to central & local transports and warehouses. In this role you will be handling Worldwide transport complaints and claims as well as dealing with warehouse returns administration. In this role you are interacting with third-party suppliers, Agfa HQ, other teams in ESSC and our clients.

Location: Warsaw, Poland

What You'll Do:

• Process complaints and claims in SAP on a global scale
• Collaborate with transport providers and warehouses
• Determine and implement appropriate actions regarding complaints and claims
• Liaise with other AGFA teams and customers to agree on required actions and solutions
• Administer warehouse returns
• Handle internal inquiries regarding logistics status and shipments
• Monitor and control transport costs
• Support other logistics-related activities as required

Who You Are:

• Fluent in English
• Proficiency in another European language is an asset
• Experienced in logistics or transport operations
• Knowledgeable in SAP (an asset)
• Highly organized with excellent planning skills
• Decisive and confident in decision-making
• A strong communicator and a true team player
• Accurate, detail-oriented, and diligent in follow-up and tracking activities
• Accountable for processes, collaboration, and results

Our Values: 

• Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)  
• Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)  
• Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)
• Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes) 

What we offer now and in the future:

Diversity and Inclusion: 

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.