Equipment & Service Contracts Coordination Specialist with German

Job Overview:

Customer operations are as core to our client services as the products themselves. As a member of our Customer Operations team you will be responsible for administrative processes and master data related to service contracts in a team that is responsible for both contract management and equipment orders. In this role you will also receive, record, and process service contracts, and stay in contact with our customers. An Equipment & Service Contracts Coordination specialist interacts with the sales, service & the finance team, our clients and the third-party vendors. You'll be challenged to manage the administrative support for the customer operation business.

Main tasks:

• Prepare, record, process and follow up service contract agreements
• Receive, record, process and follow up customer equipment orders
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Follow-up on supply issues; align internally and keep customers informed
• Organise/request urgent transport when needed
• Work closely with local and country ESSC team and also HQ interaction

What you offer us

• Fluency in German and Good English
• Good communication skills and the capacity to work as a true team player
• Accuracy and ability to follow-up and tracking
• Passion for numbers and gathering data
• Pro-active hands on approach
• Comfortable in using excel; proficiency with SAP is a plus
• First experience in customer operations is an asset

What we offer you

• Very positive working atmosphere
• A job in a dedicated B2B environment, interacting with European customers
• Competitive salary and benefits (private medical care, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday)
• Permanent employment agreement after the trial period
• The opportunity to develop new skills
• Hybrid form of work
• No dress code