Equipment& Service Contracts Coordination Specialist with German

Company Overview: 

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa’s headquarters and parent company are in Mortsel, Belgium. The Group’s operational activities are divided in three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT.  All divisions have strong market positions and well-defined strategies. Agfa’s largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives.

Position Overview

Customer Operations are as core to our client services as the products themselves. As a member of our Customer Operations team, you will be responsible for handling customer orders and related administrative processes across both consumables and equipment businesses. In this role, you will receive, process, and monitor customer orders, support service contract administration, and ensure smooth order fulfillment and delivery. You will act as a key point of contact for customers, sales teams, service organizations, finance departments, and supply chain stakeholders, contributing to a seamless customer experience.

Location: Warsaw

What You'll Do

• Receive, process, monitor, and follow up on customer orders for consumables and equipment
• Prepare, record, process, and maintain service contract agreements and related documentation
• Coordinate order fulfillment and delivery activities, keeping customers informed throughout the process
• Manage customer inquiries related to product availability, deliveries, forecasts, invoicing, service contracts, and returns
• Monitor supply issues, coordinate internally with relevant stakeholders, and proactively communicate updates to customers
• Arrange and coordinate urgent transportation when required
• Register, investigate, and follow up on customer complaints, ensuring timely resolution and customer satisfaction
• Promote and support the use of AGFA's online ordering tools and digital customer solutions
• Collaborate closely with local teams, country organizations, headquarters, sales, service, finance, logistics, and third-party vendors
• Maintain accurate customer, contract, and order-related master data
• Provide administrative support to customer operations activities and contribute to process improvement initiatives

Who You Are

• Fluent in German, with a good command of English
• Customer-focused, with a strong commitment to service excellence
• Experienced in Customer Service, Order Management, Customer Operations, or a similar customer-facing role
• An excellent communicator with strong interpersonal skills
• Comfortable working collaboratively in an international environment
• Well-organized, with strong planning and execution skills
• Detail-oriented, with a high level of accuracy in daily tasks
• Able to prioritize effectively, manage multiple activities, and meet deadlines
• Confident using Excel and SAP - is a strong plus
• Analytical-minded, with an interest in data and process management
• Proactive and solution-oriented, with a hands-on approach to problem-solving and continuous improvement
• A collaborative team player who builds effective relationships across departments

Our Values

• Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)  
• Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)  
• Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)
• Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes) 

What we offer now and in the future

• Dynamic global organization with a history of innovation and strong product portfolio
• Challenging environment combined with a supportive management structure
• Career development and growth
• Competitive salary and benefit package (private medical care, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday)
• Permanent employment agreement after the trial period
• Friendly work environment surrounded by dedicated and professional colleagues
• Hybrid form of work (2 days at the office per week)
• No dress code

Diversity and Inclusion: 

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.