Direct Export Customer Operations Representative

Company Overview: 

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa’s headquarters and parent company are in Mortsel, Belgium. The Group’s operational activities are divided in three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT.  All divisions have strong market positions and well-defined strategies. Agfa’s largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives.

Position Overview:

Customer Operations are as core to our client services as the products themselves. As a member of our ESSC Direct Export team you are responsible for handling customer orders. In this role you are receiving and processing orders for Agfa consumables products and equipment, dealing with customer enquiries, about product availability, order deliveries. You are involved and responsible for whole order flow from customer's quotation via delivery to the final invoicing and documentation towards the customers.

Location: Warsaw, Poland

What You'll Do:

• Receive, record, process and follow up customer orders or requests
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Follow-up order availability with Supply Chain Department; align internally and keep customers informed
• Organize and follow up shipments (in close cooperation with warehouse)
• Control documents flow related to the shipments according to customer requirements
• Work closely with local country teams, Head Quarter office and Sales Department
• Register complaints, follow them up and update customers

Who You Are:

• Fluent in English, with the ability to communicate effectively with international customers and stakeholders
• French language skills are an asset
• Experienced in Customer Service, with a strong customer-focused mindset
• Knowledgeable about logistics processes and customs flows
• Proficient in working with SAP
• An excellent communicator, able to build positive relationships across teams and functions
• A collaborative team player who thrives in a fast-paced environment
• Well-organized, with strong planning and execution skills
• Detail-oriented, with the ability to accurately track, follow up, and complete tasks
• Capable of managing multiple priorities simultaneously and working effectively in a multitasking environment

Our Values: 

• Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)  
• Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)  
• Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)
• Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes) 

What we offer now and in the future:

Diversity and Inclusion: 

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.