Customer Care Assistant

What: customer care center which handles all customer orders in SAP (creating orders, deliveries, and invoices)

How: using the SAP sales module as well as continuous contact with the commercial team, logistics, and credit team

Why: key function for goods flow to and from customers.

Job Duties & Accountabilities:

• Sales order entry, create deliveries,
• Check customer backorders and release customer order entries from the internet.
• Communicate with customers all related to its order and delivery.
• Check order credit and communicate with the credit team to release.
• Create credit notes, rebates, and special order types.
• Create new customer codes.

Education:

• Need to have a college degree or studying.
• SAP knowledge in the sales module.

Experience:

• Minimum 6 months with SAP sales module, basic knowledge of sales activity.

Specific skills:

• Working under pressure
• Good communication and human relations
• Versatility to handle customer complaints by phone and e-mail
• Portuguese grammatical skills.