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Head of IT Business Partnering

Date: Jun 14, 2022

Location: Mortsel, BE

Company: AGFA


The Head of Process Solutions is responsible for the IT demand management, delivery and relationship management processes. This person also has all the know-how and monitors Agfa-specific processes. This includes liaising with Agfa’s BU’s at a senior management level and facilitating cross-process prioritization discussions:  

  1. Defines and establishes the IT demand management and relationship management processes and aligns them with the business and ESP 

  1. Provides support to the process solutions organization, reviewing projects, portfolios and proposals 

  1. Maintains strong relationships with business unit leaders and provides proactive proposals to the business for continuous improvement and innovation 

  1. Manages relationships with external service providers, ensuring the delivery of all solutions across the full systems development lifecycle; serves as the ultimate escalation point for all process solution projects 

  1. Ensures delivery of level 4 support (exceptional requests the ESP is unable to resolve) via the process solutions organization 

  1. Holds accountability for development of high-quality solutions at the best possible cost and timeframe.  

  1. Supports the implementation of the target architecture 




Strategy and target architecture 

  • Develops understanding of multi-year business goals across all units and drives complementary multi-year IT investment plans 

  • Regularly reviews the target architecture to ensure it is consistent with business’s changing needs and technology opportunities and provides input to the enterprise architecture function 

  • Defines and implements the organization’s IT roadmap to take the organisation from the as-is state of architecture to the target architecture in the most effective way, balancing cost versus time 

  • Supports governance processes (set by enterprise architecture) that ensure compliance with the target architecture across all areas of the ICS business 

  • Provides a principled way for non-compliance to occur if there is a true need, and to bring that non-compliance back into compliance 

  • Manages out non-compliant applications and infrastructure over time to reduce costs.  

  • Fosters innovation and bring technical improvements and opportunities to the business 


Demand management and delivery assurance 

  • Maintains an overall portfolio view of business change, including recognizing impacts and dependencies and enabling synergies by leveraging ICS (Information & Communication Services) and ESP resources 

  • Maintains the overall ICS roadmap and facilitates cross-process (e.g., customer experience vs collaboration) prioritization discussions 

  • Engages and collaborates with business unit leaders to identify strategic and innovative uses of technology to drive business growth and profitability 

  • Reviews portfolio and investment plans for each business process category and input into Agfa’s budgeting cycle, balancing IT supply with demand 

  • Approves project funding and monitors overall portfolio spend incl. alignment to ICS strategy 

  • Defines and establishes the IT demand management processes and aligns them with business, ICS and ESP.  

  • Holds ultimate accountability for the delivery of all process solutions and the handover of projects to live operations.  


Relationship and communication 

  • Defines and establishes the Relationship management processes / guidelines and aligns them with business, ICS and ESP 

  • Evolves the relationship structure between the business and vendor at a strategic level and a tactical level in order to create added value 


Team management 

  • Provides direction to senior process managers, including reviewing project plans and deliverables, providing support and resources required in implementation and signing off key projects and escalated requests 


Level 4 support 


  • Ensures retention of select functional knowledge to support ESP in the most challenging incidents & problems by identifying the critical areas to retain and making sure his/her organisation absorbs the knowledge 




  • Master’s degree, ideally in IT related domain, or equal by experience 

  • 15+ years of experience in business relationship management in an enterprise environment 

  • 7+ years of experience in project / program management in IT, including managing demand and developing business cases 

  • 7+ years of experience in managing and collaborating with third-party external service providers 

  • 5+ years of experience in the business processes within a matrix organisation

  • Understanding existing systems and technology 

  • Understanding business organisation and practices (approaches, culture...) 

  • proven leaderships skills, you are capable of inspiring stakeholders and building trust  

  • Focus on results and can adapt yourself in a strong changing environment. 

  • Good communication skills and are fluent in Dutch and English 


Agfa has recently announced to outsource the major part of its IT activities. As a consequence, we have couple of very interesting job opportunities.

Come and join us on this exciting journey.


Location: Mortsel


Our offer:

We offer a function in a fast-paced environment, and the possibility to build further your career. You will have the opportunity to work with talented, dedicated teams, get training and development programs. We also offer a competitive salary and extra benefits.

If you want to be part of this experience, "we'll take you there"!

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