Technical Service Engineer MTY

Field Service Engineer to cover Service/Equipment/Sales demands in the Mexican Republic and internationally, and to cover FSEs on vacations, etc. The FSE is in charge of service, maintenance, and repair of Agfa DPC equipment families:

Anapurna, Jeti Titan/Mira, Tauro Family, Onset Family, and the rest coming, Bronco, Avinci, ASANTI, IT issues, etc.

What You'll Do:

• Minimizes equipment/system downtime.
• Ensure customer satisfaction. 
• Give remote support and have a good percentage of calls solved by remote support.
• Give a very complete and detailed operator training to customers.
• Register all the interventions in service reports and on time.
• Work on preventive maintenance on all Inkjet customers according to a schedule. Keep up to date with online Agfa information such as updated manuals and technical notes.
• Adds the IT support for our software like Asanti 

Education:

• Complete bachelor’s degree in engineering (Mechatronics, Electronics, Communications, Electrical, or related).

Experience:

• At least 2 years of experience in service on site.
• Desirable experience supporting Wide Format Printers.
• Desirable experience supporting software applications. Specific skills (core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary).

Languages: 

• Spanish (Native) 
• English (Advanced). 

Technical Skills:

• Very good experience in electric, electronics and mechanical repairs.
• Very good engineering skills, ability to easily understand service manuals and electric, electronic, and pneumatic schematics.
• Desirable experience in computer science, operating systems, networks, IT.
• Desirable experience in colour theory and profiles. ·

Soft Skills:

• Time management, organization, prioritization, and follow-up skills.
• Customer service skills. Need to be very customer-focused.
• Strong communication skills, written and spoken.
• Teamwork and communication.
• Ability to work under pressure.
• Proactive, goal-oriented, rapidly adapt and respond to changes in the environment and priorities.

Location:  Mexico City, Mexico.

Travel:

• 90% Travel, national and international trips. 
• Travel time no longer than 2 weeks.