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Executive - Customer Operations

Date: Sep 23, 2021

Location: Kelana Jaya, MY, 47301

Company: AGFA

Job Title

Operations Executive

Reports To

Operations Manager - ASEAN


Duties and Responsibilities


Order Management & Logistics

  • Manage customer orders by ensuring correct part numbers, full contract details, pricing and delivery terms.  Input the orders into the AS400 system.
  • Arrange export shipments to ASEAN countries from local warehouse in Malaysia by coordinating with service providers for shipping details.
  • Coordinate with HQ on direct delivery shipments to customers ensuring all documentations are in place.
  • Place purchase orders to suppliers and follow up with suppliers on supply details and delivery dates. For ELMS licensing, place the orders via digital warehouse.
  • Update the external & internal customers on the status of the orders timely and accurately.
  • Invoice customers in a timely, accurate manner ensuring documents, payment and delivery terms are in compliance, especially for L/C orders.
  • Liaise with credit management, sales team and customer on the order blocked issues.
  • Coordinate issues pertaining to forecast with external and internal customers, sales, product quality, phase in/out products
  • Log-In customer complaints into Agfa’s system and issuing CAR to service providers to improve the performance level
  • Assist BDM, Product Specialist and Project Manager in arranging the demo at site
  • Assist in monitoring the actual sales turnover vs sales budget / forecast
  • Provide assistance / recommendation to sales in terms of order management and Logistics know how.




Inventory Management

  • Coordinate forecast from business administrator and customers, review and analyze mathematical forecast against manual forecast, in order to ensure that stock keeping is accurate and optimized.
  • Ensure minimum stock out or excess situation, in order to ensure customer satisfaction and optimized capital binding.
  • Close tracking of all open purchase orders to supply centre to avoid stock out and delay in deliveries
  • Monitor and highlight irregular stock holdings to immediate superior and team members with recommendation for action, in order to ensure timely update to customers and enhance proactive activities.
  • Keep abreast of packaging / handling, delivery requirements and product





  • Effective response to customers enquiries and sales calls
  • Maintain existing business contact with customers & dealers to ensure that the customer requirements are met
  • Maintain rolling forecast for supply and processing orders from dealers
  • Support the project management or BDM on pre & post sales implementation.



  • ASEAN’s procurement support


Other Duties


  • Any other duties as assigned by the Manager




Professional education with at least 5 years of relevant experience

Skills, knowledge and experience

  • Logistics & Supply
  • Customer care and Communication
  • Administration

Job Segment: Operations Manager, Warehouse, Mid-Range, Supply, Operations, Manufacturing, Technology