Technical Trainer - Digital Radiography

Date: Sep 26, 2024

Location: Greenville, SC, US, 29601

Company: AGFA

Agfa Radiology Solutions is looking for a Senior Trainer / Technical Support Specialist to join our growing team. This position will be based out of our Greenville SC office.

 

Responsibilities, but not limited to the following:

  • Provide knowledge transfer and training with regard the product line.
  • Manage and maintain Greenville training centre equipment.
  • Provide escalated support for AGFA’s DR product line to team members and field resources.
  • Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team.
  • Manage escalations, complaints to Tier 2 and Development, and follows through as point of contact to higher-level support teams.
  • Participate in Regional Launch discussions re the Service/Support readiness of your product specialities as required.
  • Provide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status.
  • Must be eligible to travel (1 week per month if necessary)
  • Utilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues.
  • Participate in on site visits at customer sites to provide escalated support when necessary.

 

Education:

  • Degree or diploma or experience in a technological field or an equivalent combination of education and experience.

 

Experience:

  • Ten + years’ work experience in a technical customer support, field service or Bio-medical role with a company focused on X-ray delivery, service support or training.
  • Experience delivering X-ray DR Product Training a plus.

 

Specific skills:

  • Strong technical experience and the ability to work with teams in a virtual environment.
  • Knowledge of networking and operating systems associated with X-ray and DR products.
  • Excellent communication and customer service skills.
  • Ability to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation.
  • Analytic and solution driven.
  • Eligible to travel when necessary.

 

What we can offer you now and in the future:

  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.

 

Curious about this opportunity? We also know that a job contains more than just bullets! Apply! We love to tell you more about our company. responsibilities and possibilities. Just apply! Talk Soon.

 


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina

Job Segment: Help Desk, Information Technology, Technical Trainer, Technical Support, Radiographer, Technology, Education, Healthcare