Field Service Engineer

We are looking for a Field Service Engineering to join our growing team. You will be responsible for properly managing customer accounts assigned by providing the hardware/software maintenance of stand-alone Agfa products and/or associated peripheral equipment.  Major responsibilities centre on implementing timely, effective installation and repair services as well as ensuring customer satisfaction and the active promotion of all company offerings.

Responsibilities:

• Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation.
• Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts.
• Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction.
• Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat.
• Responsible for parts ordering and returning repairable spare parts components.
• Ensures the service ready condition of service aids, tools and diagnostic equipment.
• Maintains close contact with scheduler to meet all response time and uptime commitments. 
• Promotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products)
• Understand and adhere to all safety policies on the job and while driving company vehicle.
• Quickly ascertain customer demeanour and personality and be able to interact effectively.
• Engage with other Agfa employees and be able to work effectively with different skill-sets, emotions and motives.
• Demonstrate company loyalty and consciously make decisions that are fiscally responsible and prudent
• Be resourceful and creative but work without supervision while staying motivated.
• Incumbent serves as onsite conduit to Agfa management and Sales for customer issues:  sales needs, political environment, staff changes, etc.
• Product expertise might be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper.

Education:

• Minimum of an Associate’s degree in electronics technology or equivalent.

Experience:

• Minimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment. 

Specific skills:

• Strong Communication skills both written and verbal
• Problem Analysis & Judgment
• Self-awareness and self-motivating
• Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset
• Strong customer service & support principals
• Experience and understanding of remote diagnostics

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

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