Service Manager MEA

For our Agfa Radiology Solutions (RSD) division, we are looking for a Service Manager – Middle East & Africa (MEA).

The Service Manager – Middle East & Africa (MEA) provides strategic and operational leadership for Agfa’s Aftersales Service business across the Middle East and Africa. The role is accountable for maximizing Service profitability while delivering industry-leading customer satisfaction (NPS), and for ensuring consistent, high-quality service execution through both direct teams and channel partners across the full Service lifecycle.

With end-to-end responsibility for the Service business post-delivery, the Service Manager oversees Service strategy, operations, commercial performance, and people leadership across Service Sales and Service Execution. The role leads a multi-disciplinary regional Service organization and serves as the senior escalation point for key customers and partners throughout the MEA region.

Key Highlights

• Full P&L ownership for MEA Service organization

• Lead regional Service strategy, operations, and partner ecosystem

• Drive Service revenue growth, margin improvement, and recurring income

• Own customer experience, escalations, and NPS performance

• Lead and develop a multi-country Service organization

What We’re Looking For

• 10+ years in Aftersales / Service Operations / Technical Services

• 5+ years in senior regional or multi-country leadership roles

• Strong commercial mindset with proven Service growth results

• Experience in capital equipment or complex B2B environments (Healthcare preferred)

• Knowledge of Field Service Management systems (ServiceNow, Service One), CRM and ERP systems

• Exposure to AI-enabled diagnostics and digital service tools