Technical Support Engineer

Date: Nov 16, 2023

Location: Bogota, CO

Company: AGFA

This position performs technical service and support day-to day business on Agfa and 3rd party products to customers and internal staff. FOCUS ON DIRECT CUSTOMER CONTACT / ESCALATIONS


Job Duties & Accountabilities: 


  • Accountability for professional system installation ( site inspection before physical installation, installation  / upgrade)
  • Accountability for system acceptance (shared responsibility with sales and applications)
  • Repair and fix In time and in line with Service agreements in a professional way. 
  • Ensure technical knowledge transfer to customer / dealer and within the Agfa organization
  • Accountability for the appliance of best practice processes and procedures (escalation, sign off, problem logging, service call handling..)
  • Accountability for customer satisfaction on project implementation and issue handling
  • Accountability of call screening ( on site / remote )
  • Install and modify Agfa and 3rd party products
  • Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely
  • Assist R&D and HQ in problem solving and risk analysis (service II and III)





Job Segment: Technical Support Engineer, Technical Support, Engineer, Inspector, Engineering, Technology, Quality