Technical Support Engineer

This position performs technical service and support day-to day business on Agfa and 3rd party products to customers and internal staff. FOCUS ON DIRECT CUSTOMER CONTACT / ESCALATIONS

Job Duties & Accountabilities: 

• Accountability for professional system installation ( site inspection before physical installation, installation  / upgrade)
• Accountability for system acceptance (shared responsibility with sales and applications)
• Repair and fix In time and in line with Service agreements in a professional way. 
• Ensure technical knowledge transfer to customer / dealer and within the Agfa organization
• Accountability for the appliance of best practice processes and procedures (escalation, sign off, problem logging, service call handling..)
• Accountability for customer satisfaction on project implementation and issue handling
• Accountability of call screening ( on site / remote )
• Install and modify Agfa and 3rd party products
• Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely
• Assist R&D and HQ in problem solving and risk analysis (service II and III)