Field Service Engineer

Profile - Field Service Engineer - Barranquilla

The Field Service Engineer will be responsible for installing and repairing medical printing devices such as Processors, Hardcopy Printers, Digitizers, Workstations, and Digital X-Ray Equipment. At the same time, train the users on the use of this equipment.

• Install and run medical imaging diagnostic printing equipment.

• Repair medical imaging diagnostic printing equipment, such as Drystars, EOS Fix, Mammography, CR, DR, and some others.

• Train users in the use and handling of equipment so that they can use those properly, avoiding failures and repairs.

• Give remote support to dealers for installations and repairs.

• Moderate customers on possible problem solutions on the equipment use.

• Administrative functions such as: phone call attendance, introducing data on the ServiceNow database.

Specific Skils:

• Ability to work under pressure, while appropriately managing customer concerns / escalations / expectations.

• Customer service skills, including the demonstrated ability to work constructively with both internal and external client groups.

• Strong interpersonal skills, including the proven ability to network in a global environment (Agfa network) and build relationships with geographically remote personnel. Time management, organization, prioritization, and follow-up skills.

• Networking intermediate knowledge, wifi and physical network configurations. Use of applications for signal test and operating systems networking tools.

• Operating systems advanced skills, use of logging, and security of applications running on MS Windows OS.

• Intermediate to advanced level of English and Spanish both written and spoken.

• Availability to travel to all countries of local Region. (North & South Latam)

• USA Visa is a plus.

• Strong communications skills, both written and spoken. Team work and assertive communication.

• Good at handling Office and IT tools.

Education:

• Electronic and Communications Engineer or similar.

Experience:

• Desirable at least 3 years of experience working with Computed & Direct Radiography X-Ray systems.

Specific skills:

• Languages: English 80%

• Technical Skills: Analog and Digital Devices Knowledge, Mechanics, Networking.

• Soft Skills: Customer focus, good interpersonal relationships, service attitude.