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Technical Support Manager OEM Inks

Date:  Mar 27, 2021
Location: 

Mortsel, BE

 

In order to further ensure business growth, and specific generate new business for water based inkjet inks in the field of packaging (with focus on corrugated), we are looking for a Technical Support Manager OEM Inks.

 

 

You will be responsible for: 

  • position and understand Agfa’s OEM inks (and Inkjet solutions) in depth.
  • technical expert in direct contact with the customers of Agfa OEM inks.
  • guide costumers and capture all technical needs and questions in relation to the print quality and other performance features to be delivered by Agfa inks
  • perform and coordinate in-house print testing of new inks in development, in function of customer requests
  • coordinate the production of print samples for customers in a highly qualitative way
  • follow-up on print tests at customers, you deliver technical support to the customers in view of performance demands
  • manage the testing of ink portfolio in function of new applications
  • customer training (system operations & applications) related to inks and applications
  • first line application support and look for solutions in case of an application escalation
  • maintain overview on escalated application problems and ink-system performance
  • analyse and report to the OEM ink team as well as the customers, covering the full ink portfolio
  • provide technical information & documentation on status of customers
  • work close together with R&D ink team within the OEM ink business team 

 

Requirements:

  • You hold a bachelor degree or equal through experience. Graphical education is a plus.
  • You have proven technical knowledge and expertise on inkjet printer and set-up conditions and have color management and profiling  knowledge. You are very interested in delivering target end-quality of the printed results for both image quality and physical performance (durability testing).
  • You are willing to learn the technical aspects for a wide range of applications, from perspective of printing technology and production processes as well as ink quality performance needs.
  • You are able to demonstrate 2 to 5 years of working experience, ideally in direct customer contact
  • You are customer oriented with strong communication and presentation skills in English and Dutch, basic communication skills German, French, Italian and/or Spanish language is an asset.
  • You are a team player and want to contribute to the sales success and customer satisfaction. 
  • You have strong analytical skills, are a problem solver and you like to work together with different stakeholders in and outside our organization. 
  • You are willing to travel up to 30%.

 

 

Are you eager to take up this mission? Do you recognize yourself in this profile? Don’t hesitate to apply!

 

About the company and department

 

Agfa is quickly expanding its assortment for the fast-growing market of industrial inkjet printing with the development of inkjet solutions for specific applications (flooring, leather printing), as well as being a technology leading OEM ink supplier for a growing range of applications.

The Industrial Inkjet Inks department‘s business (OEM inks) has been growing significantly over the past seven years, and extending its range of inks from Sign & Display to industrial applications, such as flooring, interior decoration, direct to shape printing etc.

The next wave for OEM inks is situated in the field of inks for digital print for packaging. Number 1 target is inkjet printing with water based inks on corrugated packaging. But water based inks for all types of packaging applications are being investigated.

 

 


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