Service Manager EU RSN&IMP

Date:  Jan 31, 2024

home based, DE


Service Manager Europe RSN/APP/PM/IMP


The position of the Service Manager Europe RSN/APP/PM/IMP offers a broad range of steering and optimizing the processes in European Service on Regional Support Network and also on DR Project Management as well on Application activities.

Beside driving the DACH team for Application and the Project Managers operationally, the standardization on European level will be in the focus.


Your tasks involve:


  • Budget planning for RSN EU (Regional Support Network Europe) team (located in Germany/Duesseldorf) and the DACH Application team (located in Germany) as well for the Project Management Team (located in Germany) in close alignment with the Service Support Manager DACH (Germany, Austria, Switzerland)
  • P&L achievement, including cost and margin performance as defined
  • KPI monitoring and improvement push
  • Managing the RSN and Implementation activities of the teams towards, timing, completeness and quality
  • Looking for growing the business by screening the processes and potential IT systems for finding chances to sell our services in a broader and more efficient manor
  • People management on target setting, performance results and future improvements
  • Elaboration state of the art processes for RSN, Application, Project Management and Installation of new DR systems (Direct Radiography)
  • Steering all internal and external audits in cooperation with QARA and the involved departments to a successful result
  • Solution finding for the customer issues and product problems by aligning the resources and specialists in a successful manor also including the ESSC and country specific persons
  • Close cooperation within the HQ Service network on Global level and other regions in the world
  • Being part of the European Service Team and exchanging experience, knowledge and proposals for business growth
  • Capable and willing to travel mainly in Europe and if necessary, worldwide



You should bring along the following qualifications:


  • Technical education in the health area as well in the technical area
  • University degree in a technical or health discipline
  • Some years of experience in Service operations
  • Experience in managing teams locally and remotely
  • Successful execution of multinational projects
  • Ability to handle different cultures to achieve defined targets as a team
  • Willingness on travelling in DACH region and Europe
  • Having an innovative and progressive mindset to turn current processes
  • Knowledge of best practices in Services


Our benefits:

  • A dynamic global company with a history of innovation and a strong product portfolio
  • A challenging environment combined with a supportive management structure
  • Professional development and growth
  • Company car, also for private use
  • Trust-based working hours, flexible working hours and home office
  • A competitive salary and benefits package, including company pension plan
  • A friendly work environment surrounded by dedicated and professional colleagues
  • Access to the Corporate Benefits platform


We know that there is more to a job than simply checking the entry requirements, which is why personal contact and commitment also count for us. We would be happy to tell you more about our company, the content of the position, the tasks and opportunities. Apply now!



Agfa Healthcare Germany GmbH

Jessica Raukes - HR Generalist | HR DECHSEE

Paul-Thomas-Straße 58

D-40599 Düsseldorf

T  +49 211 22986 133



Job Segment: Service Manager, Project Manager, HR Generalist, Manager, Radiographer, Customer Service, Technology, Human Resources, Management, Healthcare