Share this Job

Customer Operations Manager

Date:  Sep 13, 2022
Location: 

Isando, ZA, 1609

Job overview:

Manage the SA/Middle East local customer operations activities. Customer operations manages the local replenishment processes, the inventory, the orders, the distribution and the back office service activities. The Customer operations manager is responsible for overseeing the day-to-day operations of the company’s customer service department. You manage a team of customer service representatives and work to ensure that these individuals are providing quality service to customers.

 

Office location: Isando

 

Main responsibilities:

  • Manage the local customer operations activities with the local team
  • Work closely with the local management team to support the local objectives
  • Coordinate the local logistics and import activities with the logistics service provider
  • Manage the order flow from customer order to invoicing
  • Manage the local inventories within the agreed targets
  • Manage the local customer operations costs within the agreed targets
  • Organise the service desk (call handling, service quoting, service invoicing)

 

What you offer us:

  • A natural appetite and talent for detail and absolute accuracy is a must
  • A background in an operational role
  • Pro-active, organised, flexible and well-structured
  • Ability and resilience to work under time pressure
  • Proficient knowledge of Microsoft Office, SAP is required
  • Proficient knowledge of English, other languages are a plus
  • Curious nature and willingness to learn and expand skills
  • Team-player

 

What we offer you:

  • A dynamic global organization with a history of innovation and a strong product portfolio
  • A challenging environment combined with a supportive management structure
  • Opportunities to launch and develop your own ideas
  • Career development and growth within the international company
  • A friendly work environment surrounded by dedicated and professional colleagues


Job Segment: Operations Manager, Service Desk, SAP, ERP, Operations, Customer Service, Technology