Senior Trainer / Technical Support Specialist

Agfa Radiology Solutions is looking for a Senior Trainer / Technical Support Specialist to join our growing team. This position will be based out of our Greenville SC office.

Responsibilities, but not limited to the following:

• Provide knowledge transfer and training with regard the product line.
• Manage and maintain Greenville training centre equipment.
• Provide escalated support for AGFA’s DR product line to team members and field resources.
• Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team.
• Manage escalations, complaints to Tier 2 and Development, and follows through as point of contact to higher-level support teams.
• Participate in Regional Launch discussions re the Service/Support readiness of your product specialities as required.
• Provide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status.
• Must be eligible to travel (1 week per month if necessary)
• Utilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues.
• Participate in on site visits at customer sites to provide escalated support when necessary.

Education:

• Degree or diploma or experience in a technological field or an equivalent combination of education and experience.

Experience:

• Ten + years’ work experience in a technical customer support, field service or Bio-medical role with a company focused on X-ray delivery, service support or training.
• Experience delivering X-ray DR Product Training a plus.

Specific skills:

• Strong technical experience and the ability to work with teams in a virtual environment.
• Knowledge of networking and operating systems associated with X-ray and DR products.
• Excellent communication and customer service skills.
• Ability to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation.
• Analytic and solution driven.
• Eligible to travel when necessary.

What we can offer you now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.

• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

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