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Manager Technical Implementation Team

Date:  Jul 14, 2021

Home based, US

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB). 


At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management. 


From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.


Manager Technical Implementation Team will be responsible for leading the Technical resources that are the IT experts for our Implementation Projects to deliver Agfa’s software solutions to clients. This candidate must also be highly technical with 5+ years of experience in Software Development, Software Networking, Software Implementation and a minimum of 5 years of Agile Project Management experience, preferable software or mixed software/ hardware environment.


This candidate must also have proven successful leadership experience. They will lead the Technical Team, a dynamic team of highly technical, experienced, subject matter experts responsible for executing the technical aspects of the Agfa software solution. This leader must have experience negotiating with C-suite in order to align project expectations. This leader will manage the team and other required cross-functional resources to focus on completing objectives, completing projects, enabling customer success, and obtaining a high degree of customer satisfaction.


Main Responsibilities are:


  • Lead client implementation technical delivery team by providing management and oversight of implementation projects to insure proper staffing to assigned projects. Set standards to meet or achieve utilization, capacity, and project profitability goals.
  • Direct the technical teams in continual improvement in process & efficiencies; define best practices and guidelines; provide leadership with regular project updates; serves as a critical advisor; set the direction for the technical services teams; define the product implementation technical standards; drive customer satisfaction.
  • Serve as technical escalation point for customer projects and technical teams.
  • Set strategic direction to achieve and/or exceed goals in capacity, utilization, and realization rates for technical teams. Regularly report on team metrics highlighting key metrics on budget, utilization and forecast.
  • Lead the technical teams to ensure team maintains control on project schedules, budgets, and risks. Proactively engage with teams to insure timely reporting, compliance to project schedule, and compliance to budge.
  • Identify project risks early and mitigate risk by providing prudent and timely recommendations for alternative courses of actions; communicate effectively with clients regarding project risks, set and manage client expectations on risk; create and execute project work plans; manage change controls.
  • Manage team performance in accordance to company standards. Define performance plans; conduct reviews/evaluations; coach and guide team in personal career development; recommends performance ratings; seek to improve team performance and skills; participates in the hiring process, manage individual performance; define performance improvement plans when and if needed



  • BS or MS degree in Computer Science, Information Technology, Computer Engineering or a related field or equivalent experience is preferred
  • 10 years of experience demonstrating management and leadership experience, preferably in a software or healthcare IT enterprise software professional services environment; Strong operational management, project management, consulting, technology and process improvement skills

Required skills:


  • 5+ years of experience in Software Development, Software Networking, Software Implementation
  • 5+ years of Agile Project Management experience, preferable software or mixed software/ hardware environment.
  • Minimum of 10 years healthcare and/or healthcare IT experience
  • 5+ years of experience managing IT/ Technical teams that implement large complex enterprise IT solutions
  • Demonstrated history in a role that includes dealing with hospital C-suite and physicians, i.e. Sales, Hospital Administration, or leadership role at a healthcare IT vendor
  • Forecasting one-time software, hardware or software revenue
  • Relationship management and customer management expertise



We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and  committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!


Learn more about Agfa HealthCare and follow us on Instagram.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

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If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com



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