Share this Job

Technical Support Product Training (20 Month Contract)

Date:  Mar 15, 2023

Waterloo, ON, CA

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).


At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management. 


From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.


Agfa HealthCare has a current opening for a Technical Support - Product Training 20-month contract for its Waterloo location (hybrid environment - remote / Waterloo)


We seek a technically competent and positive team player to join our product training team who can work with both (SME) Subject Matter Experts and Instructional Designers to design, implement and maintain internal and third-party training environments to ensure the success of virtually hosted lab and traditional classroom based training for the Agfa HealthCare Enterprise Imaging solution.


The Key Activities of this role include:


  • Design and implement intricate scripts to check system config/settings/status for virtual hosted lab environment.
  • Design, implement, and support internal/third-party infrastructure and software applications to “keep systems running” as well as implement improvement projects.
  • Stage physical machines and provide IT support to instructors
  • Assess and adapt existing systems to the changing business needs and continually improve efficiencies in the training process.
  • Troubleshoot systems to provide optimal performance and end-user experience.
  • Triage and resolve support incidents, engaging other stakeholders as needed.


Skills & Knowledge:



  • Possess a solid knowledge of networks, virtual machines, load performance, and operating systems (Windows and Linux) and their ideal configuration to provide an optimum lab experience for the end user.
  • Proven hands on experience with PowerShell, Bash (preferably RedHat), SQL, DNS/DHCP
  • Beneficial but not necessary: knowledge of and/or experience with Restful APIs & Postman, Web-programming (preferably with PHP), Veeam & Snap Deploy, WinOS, .NET, VMware Workstation, Jira, Livelink, Confluence Wiki, MS Office



  • An aptitude for challenging the norm, making “out of the box” suggestions, and embracing change.
  • Possess strong analytical and independent research skills combined with a problem-solver attitude.
  • Capable of planning, organizing, prioritizing, and managing multiple tasks to meet tight deadlines.
  • Good written and oral communication skills with an attention to detail to contribute to projects and propose solutions.


Education & Experience:


  • College diploma or Bachelor degree in Informatics or IT.
  • 1 to 2 years of experience in a technical support role in training or IT environment.



We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and  committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!


Agfa Inc. is committed to complying with the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and all of its standards in order to create a barrier-free Ontario.  We will provide necessary accommodation during the recruitment and selection process to all applicants. If you require accommodation as part of the employment application process, please contact


At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.


Learn more about Agfa HealthCare and follow us on Instagram.

Job Segment: Technical Support, Technical Trainer, User Experience, Developer, Informatics, Technology, Education