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IT Field Service Engineer

Date:  Jun 6, 2021

Madrid, ES

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB). 
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management. 
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

Currently we are looking for IT Field Service Engineer Spain who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. It is responsible of identifying and receiving incidents on-site, and report/escalate them accordingly within the Service Organization. 


As IT Field Service Engineer Spain you are responsible for

  • Responsible for the daily operational administration and support of Enterprise Imaging and Reporting systems and applications.
  • Oversees integration and configuration of diagnostic imaging modalities as well as non-DICOM image.
  • In collaboration with Imaging Informatics staff, provides system support and works closely with clinicians and physicians who acquire and/or interpret images to evaluate and develop most efficient workflows.
  • Acts as a liaison between the Enterprise Imaging department and customers to deliver value-added capabilities with respect to image acquisition, management, and viewing.
  • Provides on-call support for designated imaging areas as needed.


What you bring to the table:

  • University degree in IT science or Engineering
  • At least 2 years of professional experience in the similar position (service or support)
  • Strong knowledge of Windows operating system, SQL & Oracle database, Linux, Windows Servers
  • Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers
  • Knowledge of healthcare standards: HL7, DICOM, FHIR, Mirth is a plus
  • Customer focus attitude and problem-solving skills 
  • Working experience in healthcare or hospital environment
  • Good language skills in Spanish and English, both written and verbally


Location: Madrid


We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development

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