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Service & Spare Parts Coordination Specialist with Italian

Date: May 13, 2019

Location: Warsaw, PL

Company: Agfa-Gevaert NV

 

Agfa Graphics has 140 year history of hiring great people just like you. In fact, our team includes more than 5,000 employees in over 30 countries worldwide. We are a leading supplier of pre-media solutions for commercial and newspaper printing, as well as top of class in digital printing.

 

Job Overview

 

Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team you will be responsible for administrative processes and master data. In this role you will also receive, record, and process customer orders, enquiries and complaints for printing equipment. A Customer Representative interacts with the sales & the finance team, our clients and the third-party vendors. You'll be challenged to manage the administrative support for the customer operation business.

 

Main tasks:

  • Receive, record, process and follow up customer orders or service requests
  • Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
  • Follow-up on supply issues; align internally and keep customers informed
  • Organise/request urgent transport when needed
  • Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
  • Promote and support the use of our Agfa Graphics Internet Sales tool

 

What we offer you

  • A job in a dedicated B2B environment, interacting with European customers
  • Full scope responsibility for the end-to-end processing of customer requests (not Call Center job)
  • The chance to build and maintain a solid customer base providing long-term support
  • An extensive (up to 4 weeks) induction training, including SAP proficiency
  • A truly international team of colleagues in a friendly environment (small teams)
  • The opportunity to develop new skills
  • Competitive salary and benefits (private medical care with dental package, possibility to join sport card and additional insurance, referral bonus, holiday allowance and fruity Mondays)
  • Monday to Friday office working hours (8 hour shift between 8 AM and 5.30 PM)
  • Convenient office location to commute (ul. Jutrzenki 137, Warszawa)

 

What you offer us

  • Fluency in Italian

  • Ability to comunicate in English; knowledge of Polish not required

  • Good communication skills and the capacity to work as a true team player

  • Accuracy and ability to follow-up and tracking
  • Passion for numbers and gathering data
  • Comfortable in using excel; proficiency with SAP is a plus
  • First experience in customer operations is an asset


Job Segment: Medical, ERP, Administrative Assistant, SAP, Supply, Healthcare, Technology, Administrative, Operations

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