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Field Service Engineer Radiology Solutions Specialist Italy

Date: Jul 28, 2021

Location: home based, IT

Company: AGFA

As Field Service Engineer you will be responsible of performing technical service and support day-to day business on Agfa and 3rd party products to customers and internal staff. You will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. You will also focus on customer relationship, both in support of sales activities and in seeking customer satisfaction.


Location: Your main area of activity will be Rome and the center of the country although occasionally you will have to travel also around Italy




  • Problem-solving in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
  • Escalate when necessary problems to 2nd and 3rd tier support
  • Perform preventive/corrective maintenance on equipment and handle issues according to Agfa best practice procedures
  • Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issue
  • Identify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required
  • Install, modify and troubleshoot Agfa and 3rd party products  also repair and replace on-site and remotely
  • Meeting customer requirements within the scope of the SLA
  • Communicating required features, functions, competitive functions, products and market tendencies in order to develop Agfa products
  • Assist R&D and HQ in problem solving and risk analysis


What we expect from you:



  • University degree in Electronic Engineering or similar
    3-5 years experience in a similar role supporting healthcare products
  • Good ICT skills (Windows, Microsoft office, etc.)
  • Technical skills (preferred)
    • Knowledge of Hospital workflow
    • Knowledge of portfolio technical characteristics
    • Knowledge of XRay systems    
  • Excellent attention to detail
  • Great communication skills
  • Good team player
  • Flexible and adaptable
  • Italian native and advanced English skills

Job Segment: Maintenance, Engineer, Electrical, Radiology, Field Engineer, Manufacturing, Engineering, Healthcare