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Field Service Engineer - Ireland

Date: Nov 20, 2021

Location: home based, IE

Company: AGFA

Field Service Engineer for DR, CR and HC equipment. This position performs technical service and support day-to day business on Agfa and 3rd party products and systems to customers.

This position performs technical support for Agfa Healthcare’s imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.  We are happy to hear from engineers with some knowledge of medical equipment who would like to progress to the imaging market as training will be provided. 

Activities:

* Install and modify Agfa and 3rd party products (CR, DR and HC)

* Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely

* Assist R&D and HQ in problem solving and risk analysis

* Train the customers

* Escalate when necessary problems to 2nd and 3rd tier support

* Service incidents documentation

* Perform preventive/corrective maintenance on equipment

* Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues

* Identify opportunity for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required

Accountability for:

* timely handling of issues, according to Agfa Radiology Solutions best practice procedures

* the appliance of best practice processes and procedures

* customer satisfaction on project implementation and issue handling

* being knowledgeable and up-to-date on latest Agfa Radiology Solutions products & systems

* communicating required features

* meeting customer requirements within the scope of the SLA

* communicating required functions, competitive functions, products and market tendencies in order to develop Agfa Radiology Solutions products


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