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Order& Delivery Coordination Specialist with Italian

Date: Jun 4, 2021

Location: Warsaw, PL, 02-231

Company: AGFA

Customer Operations are as core to our client services as the products themselves. As a member of our ESSC Consumables team you will be responsible for handling customer orders. In this role you will be receiving and processing orders for Agfa Consumables products, dealing with customer enquiries about product availability, order deliveries and others. As a specialist you will interact with Agfa Accounts and Sales people as well as with Sales Management, Credit & Collection Department and HQ Supply Chain and Logistics.

 

Location: Warsaw

 

Main tasks:

  • Receive, record, process and follow up customer orders or requests
  • Follow up customer orders and their deliveries and update customers
  •  Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
  • Follow-up on supply issues; align internally and keep customers informed
  • Organize/request urgent transport when needed
  • Promote and support the use of our Agfa Graphics Internet Sales tool
  • Work closely with local and country teams and also interact with HQ
  • Register complaints, follow them up and update customers

 

What you offer us:

  • Fluency in Italian and a good command of English 
  • Customer focus
  • Very good communication skills
  • Ability to work as a true team player
  • Good planning and execution skills
  • Accuracy and ability to follow-up and tracking
  • Ability to do multitasking
  • Ability to work under time pressure

 

After the training and first experience you will have:

  • Good understanding of SAP
  • Commercial awareness of Agfa industry and Customer requirements
  • Agfa product knowledge
  • Geographical knowledge of the country
  • Good knowledge of Agfa best practice flows

 

What we offer you:

  • A job in a dedicated B2B environment, interacting with other Agfa departments and  European customers
  • Induction training, including SAP proficiency
  • The opportunity to develop new skills and widen Agfa business sense perspective
  • Competitive salary and benefits (private medical package, sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in working hours, an additional 1 day off for your Birthday)

 

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Order& Delivery Coordination Specialist


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