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Field Service Engineer

Date: Nov 22, 2021

Location: Sydney, AU, 2128

Company: AGFA

We are looking for a highly motivated, experienced individual who is keen to join a dedicated team of service professionals, committed to delivering customer-focused service to the healthcare sector. 

 

As an integral member of the Australian Service Team, your role will be to provide hands-on service support and project work, including installation, diagnosis and repair, servicing and maintenance of Medical Imaging equipment to ensure achievement of customer satisfaction and HealthCare revenue.


Based in Sydney, reporting to the Service Team Lead, you will be responsible for:

 

  • Conducting installations in accordance with customer requirements and Agfa Radiology specifications, from Site Inspections through to Final Sign-off and Acceptance.
  • Analytically diagnose and perform repairs on Agfa Radiology equipment and ensure that relevant updates and patches are applied on affected products and solutions.
  • Performing remote diagnostic procedures on Agfa Radiology customer sites.
  • Performing preventative maintenance as scheduled and in accordance with Agfa Radiology and OH&S Policies.
  • Travelling throughout NSW and occasionally the region as directed, when needed to carry out duties.
  • Taking ownership of service situations from inception to resolution.  This includes initiating escalation procedures as required, ensuring a satisfactory resolution is achieved and informing the customer of all aspects of the resolution process.
  • Documenting service calls, expenses and time reports daily and submit to the Service Desk on a weekly basis.
  • Performing after hours support and participate on the 24/7 roster when required to support Agfa Radiology product and solutions.
  • Maintaining security policies in the controlling of Agfa Radiology software and technical knowledge.

 

To be successful in this role ideally you will:

  • Hold, or be eligible for any required electrical and/or radiation licenses.
  • Hold a tertiary qualification(s) in Electrical, Engineering or similar technical qualifications.
  • Have proven experience in electro-mechanical service and repair work.  Ideally Medical Imaging products such as Computed Radiography (CR), X-Ray or Direct Radiology (DR) equipment.
  • Have basic IT knowledge of operating systems, databases, networking, storage etc.
  • Be familiar with the setup and configuration of Medical Imaging standards such as DICOM and HL7.
  • Be a highly motivated self starter who thrives on challenges, with the ability to pick up new skills quickly and keeps abreast of new & emerging technologies
  • Possess excellent communication and interpersonal skills and have a strong customer service focus.

 

Must be eligible to legally live and work in Australia.


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