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Wide Format system support engineer

Date: Jun 11, 2022

Location: Mortsel, BE

Company: AGFA

Job description

 

You are a wide format systems expert who can provide professional line support to the worldwide field service team by giving training, generating documentation, doing field interventions and handling escalations. You support new product developments by giving service related design input, validating systems and driving continuous improvements based on field feedback.

 

  • Provide technical assistance to local support people in case of escalations via phone/e-mail, technical notes & documentation and when necessary, in person as the product specialist at the customer site.
  • Provide Global technical training for new systems, new features, and enhancements.
  • Work closely with OEM supplier and engineering groups as well as Agfa Applications and RDE groups to understand and become expert on new products and enhancements.
  • Develop and test/validate troubleshooting techniques (scripting) and provide this information in the form of tech notes and service training.
  • Provide recommendations for cost reductions as recognized by field experiences.
  • Lead the organization toward increased development and use of remote diagnostics aimed at reducing service expenses

 

    Profile

 

  • Master in Engineering (Electrical, Mechanical), or Bachelor Electromechanica with relevant workexperience.
  • Eager professional who looks for a global engineering role with lots of different contacts and challenges.
  • Interested in troubleshooting and system diagnostics, and want to learn more about the inktjet industry.
  • The ability to transfer knowledge, become a skilled trainer to train multiple people at once, of diverse locations.
  • Basic knowledge of operating systems and electromechanical control systems.
  • Accurate in order to manage (technical) documentation setup.
  • Excellent problem solving skills, analytical thinking and go-getter mentality
  • Superior customer focus, and the ability to work under pressure
  • Strong communication skills in Dutch and English, any other language is an asset.
  • Willingness to travel to anywhere in the world where a problem needs attention.

 

Our offer

 

We offer a rewarding career with interesting challenges and the opportunity to work with a talented, dedicated team. To support your growth we offer training in an international environment. In return you can count on a competitive salary and a package of extralegal benefits.

 


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