IT Field Service Engineer ( PACS / RIS / VNA ) - Dammam

This is an on-site role based at a customer site in the Dammam region (Kingdom of Saudi Arabia) to perform technical services and support day-to day business on AGFA HealthCare and 3rd party products to customers and internal staff.

Main responsibilities:

• Escalate when necessary problems to 2nd and 3rd tier support
• Perform preventive/corrective maintenance on equipment
• Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
• Identify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required

Experience:

• 2-5 years previous work experience in a technical customer support role in a healthcare/hospital or IT environment
• 1-2 years of experience in RIS/PACs are an advantage
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience troubleshooting and responding to customer concerns.

SPECIFIC SKILLS:

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner with both internal and external customers
• Customer service skills and orientation, including the demonstrated ability to work constructively with both internal and external customers
• Good knowledge of IT solutions, ideally in a healthcare IT environment
• Experience in providing IT helpdesk services and knowledge of networks, hardware, operating systems, VMware, remote connectivity and security
• Good knowledge of Oracle and MS SQL databases
• Knowledge of healthcare standards (e.g. DICOM, HL7) is an asset
• You have superior multitasking skills and are stress resistant
• Fluent in written and spoken English, additional language skills are an asset.

Location: Dammam, Kingdom of Saudi Arabia

What we offer:

• A job in international European organization

• Competitive salary and benefits

• Training and career development programs

• To work with a professional, talented team of individuals

Be part of our innovative power and shape the future with us!