Application Specialist

Agfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions. The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing, managing and processing diagnostic images and clinical/administrative information for hospitals and healthcare facilities, as well as contrast media solutions to enable effective medical imaging results. The company has sales offices and agents in over 100 markets worldwide.

The Applications Specialist has primary responsibility for understanding and delivering end user applications training for all Imaging Products to include the clinical application training of CR/DR, CR Mammo, Clinical Applications solutions and 3rd party solutions.  The Applications Specialist will travel to customer sites to deliver product training to the Site Administrator, Technologists, Clinicians, Radiologists and Support personnel.

Responsibilities:

• Clinical Application Role: Deploying the products, basic configurations and training to customers.
• Internal Training: Assisting with internal classroom, Virtual Learning Room (VLR) or Web-Based training (WBT) to provide the necessary product training for the group. Will eventually be assigned as a Mentor for training new hires as well as cross training with all Agfa products.
• Education: Attend Internal Agfa training sessions, WebEx, ELearning and/or external training sessions and OJT to keep abreast of new technology and teaching methodologies as recommended by Manager.
• Customer Point of Contact: Collect product issues from the field and distribute solutions to the group. Escalating issues from the field to the appropriate area. Tracking escalations and their resolutions.
• Field Support: Provide on-site application support for new product controlled delivery sites, field tests or installations. This could also include phone or email support for application related issues.
• Administrative functions: on time completion of expense reports, trip reports and associated documentation, web cats timesheets, etc.

Education:

• Radiologic Technologist with BS degree preferred or work experience equivalent with emphasis on one of the following:
• Radiological Imaging Systems

Experience:

• Minimum three years of training experience working with CR/DR and x-ray equipment.  Agfa experience a plus.
• Experience as a technical/applications trainer
• Experience with Radiology department workflow

Specific skills:

• Working knowledge of DICOM and HL7 protocols and interactions
• Thorough understanding of radiology clinical applications
• Strong ability to develop and deliver end-user training presentations in the classroom, virtual and web-based training methodologies
• Excellent organizational skills & self-discipline to work with limited supervision
• Strong team building skills
• Excellent training and presentation skills
• Strong analytical, problem solving and organizational skills
• Superior customer advocacy/satisfaction skills
• Excellent oral and written communication skills

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and  committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

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Agfa HealthCare Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.