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Service Manager Radiology Solutions Greece & Eastern Europe

Date: Jun 21, 2022

Location: Athens, GR

Company: AGFA

Agfa Radiology Solutions is looking for a Service Manager for Greece & Eastern Europe area

 

As a Service Manager you ensure day-to-day service and/or support delivery (e.g. support service, implementation service, hardware, licenses) to Agfa customers, dealers and/or the Agfa organization. You lead the Field Service Engineers of your region and you are responsible for managing the relevant Service department by monitoring costs, revenues and employees, as well as third party utilization and providing forecasts on related figures. In addition, team staffing, escalation management, up-selling and developing skills in accordance with sold products and the need of the market are important responsibilities.

You also deliver project management services to Agfa customers in a timely and cost effective manner, by project budgeting, planning, monitoring and steering and performing change control and risk management.

 

Office location: Athens

 

Main responsibilities:

  • Hire and Steer resources (employees, third party engineers and/or dealers/distributors and/or stock) and operational service and/or support business and manage service activities towards timing, completeness and quality
  • Ensure proper training of internal resources, external partners and customers concerning products use and maintenance
  • Develop skills concurrently with sold products and the need of the market and manage team
  • Steer all internal and external audits in cooperation with QARA and the involved departments to a successful result
  • Implement Service strategies and best practices and execute tasks and programs with focus on the standardization and simplification in internal processes and with dealer/distributor and contractor’s business
  • Contract management with direct and indirect customers and dealers and distributors developing a sale strategy to improve coverage
  • Provide forecasts of costs, revenues and employees utilization 
  • Budget planning for Service including dealer business, project management, installation, application and support
  • Grow the revenue, searching new business opportunities by screening the market and potential customers or increase the market penetration in collaboration with dealers and distributors
  • Supervise execution of customer contracts in terms of profitability and quality
  • Improve customer satisfaction
  • Monitor project implementations by employees and dealers/distributors by creating projects plans and determining timeframes, resource limitations and procedures for accomplishing them
  • Manage internal and external service team, suppliers and all stakeholders to guarantee the correct and timely conclusion of the projects
  • Report project progress to the customer and manage their expectations
  • Support service offer for tenders
  • Support the Cluster Manager on strategy, operational and process related projects
  • Cooperate closely within the Service network on European and Global level and with the Sales Force

 

Requirements:

  • University degree in Electronic Engineering or similar/ Business Administration /Biomedical 
  • Fluent in English,
  • Greek – would be a plus
  • Min. 5 years of experience on similar position in HE service departments 
  • Experience with Hospital workflow 
  • Knowledge of Project Management
  • Knowledge of the radiology market, selling maintenance contracts to end customers and also to dealers
  • Very good knowledge of MS Office tools
  • Operational experience of SAP would be an asset

Soft skills:

  • Leadership skills
  • Ability to time manage and prioritize self and project teams
  • Excellent organisational skills
  • Specific skills (core competencies, key specialties, technical, human relations or managerial skills)
  • Strong problem resolution and communication skills
  • Strong Customer Focus

 

What we offer:

  • A rewarding career in a field that impacts lives
  • Competitive salary
  • A dynamic global organization with a history of innovation and a strong product portfolio
  • A challenging environment combined with a supportive management structure
  • Opportunities to launch and develop your own ideas
  • Career development and growth within the international company
  • A friendly work environment surrounded by dedicated and professional colleagues

 

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