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Field Service Engineer

Date: Nov 12, 2021

Location: Almaty, KZ

Company: AGFA

Field Service Engineer


Job Objective:

The Field Service Engineer performs in a professional manner and in accordance with Agfa policies and guidelines the service tasks necessary for the deployment, maintenance and repair of the systems brought to market. 


 Job Duties & Accountabilities:

  • Install and modify Agfa and 3rd party products (CR, DR and HC)
  • Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely
  • Assist R&D and HQ in problem solving and risk analysis
  • Train the customers
  • Escalate when necessary problems to 2nd and 3rd tier support
  • Service incidents documentation
  • Perform preventive/corrective maintenance on equipment
  • Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
  • Identify opportunity for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required



  • Engineering degree in electronics, computer science or medical science


  • Hands-on experience in service industry, preferably in healthcare is a plus.

 Other Skills:

  • Technical profile


Job Segment: Maintenance, Electronics Engineer, Medical, Engineer, Field Engineer, Manufacturing, Engineering, Healthcare