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Service Manager Mexico

Date:  Sep 27, 2022
Location: 

Mexico City, MX

The Service Manager will be responsible for:

 

  • Steer resources (employees, third party engineers and/or dealers and/or stock) and operational service and/or support business
  • Manage order book (revenues and costs) to meet margin targets
  • Provide forecasts of costs, revenues and employees utilization
  • Hire new staff
  • Plan resources
  • Create teamwork
  • Supervise execution of customer contracts in terms of profitability and quality and take corrective actions
  • Drive up-selling of products (e.g. services, licenses etc.); Up selling initiatives
  • Supervise escalation processes, issue problems and provide expert examination, analysis and communication of complex Services issues
  • Develop skills concurrently with sold products and the need of the market and manage team is fully active in appropriate knowledge transferring communities
  • Manage safe and ethical performance considering business principles and regulatory affairs (operational)
  • Implement Service strategies and execute tasks and programs

 

To be successful in this position, you will need:

 

  • Degree: Electronic Engineer, Production Engineer, Systems Engineer, Administration
  • Languages: English Portuguese Spanish
  • Previous Experience as a Service Manager
  • Team Leadership
  • Implementation of strategy / tactics over Latam
  • Service business management, Cost management and P&L
  • Sales in Service Business, Go to market approach
  • Minimum 10 years of relevant service experience with previous field FSE role, maintenance activities of radiology equipment. Desirable previous knowledge of Latin America market
  • Broad view on processes and tools
  • Experience with dealers in México

 

  • Specific skills (core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary)
  • Knowledge of the radiology market,  selling maintenance contracts to end customers and also to dealers
  • Strong execution through teams.
  • Analytic skills and strong in communication
  •  

Soft skills Customer service skills, including the demonstrated ability to work constructively with both internal and external groups. Strong interpersonal skills, including the proven ability to network in a global environment, and build relationships with geographically remote personnel.

 

We offer: Good Atmosphere, team work and global opportunities


Job Segment: Compliance, Regulatory Affairs, Service Manager, Systems Engineer, Radiology, Legal, Customer Service, Engineering, Healthcare