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Service Manager Mexico

Date:  Sep 27, 2022

Mexico City, MX

The Service Manager will be responsible for:


  • Steer resources (employees, third party engineers and/or dealers and/or stock) and operational service and/or support business
  • Manage order book (revenues and costs) to meet margin targets
  • Provide forecasts of costs, revenues and employees utilization
  • Hire new staff
  • Plan resources
  • Create teamwork
  • Supervise execution of customer contracts in terms of profitability and quality and take corrective actions
  • Drive up-selling of products (e.g. services, licenses etc.); Up selling initiatives
  • Supervise escalation processes, issue problems and provide expert examination, analysis and communication of complex Services issues
  • Develop skills concurrently with sold products and the need of the market and manage team is fully active in appropriate knowledge transferring communities
  • Manage safe and ethical performance considering business principles and regulatory affairs (operational)
  • Implement Service strategies and execute tasks and programs


To be successful in this position, you will need:


  • Degree: Electronic Engineer, Production Engineer, Systems Engineer, Administration
  • Languages: English Portuguese Spanish
  • Previous Experience as a Service Manager
  • Team Leadership
  • Implementation of strategy / tactics over Latam
  • Service business management, Cost management and P&L
  • Sales in Service Business, Go to market approach
  • Minimum 10 years of relevant service experience with previous field FSE role, maintenance activities of radiology equipment. Desirable previous knowledge of Latin America market
  • Broad view on processes and tools
  • Experience with dealers in México


  • Specific skills (core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary)
  • Knowledge of the radiology market,  selling maintenance contracts to end customers and also to dealers
  • Strong execution through teams.
  • Analytic skills and strong in communication

Soft skills Customer service skills, including the demonstrated ability to work constructively with both internal and external groups. Strong interpersonal skills, including the proven ability to network in a global environment, and build relationships with geographically remote personnel.


We offer: Good Atmosphere, team work and global opportunities

Job Segment: Compliance, Regulatory Affairs, Service Manager, Systems Engineer, Radiology, Legal, Customer Service, Engineering, Healthcare