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IT Service Engineer Poland

Date: Feb 13, 2021

Location: home based, PL

Company: Agfa-Gevaert NV

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB). At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.  From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.



As an IT Service Engineer you will be part of our Service Team in Poland and responsible for providing remote and onsite technical support to our Polish customers. Additionally you perform technical installations, configurations and customization services of Agfa Healthcare and 3rd party products for our customers in cooperation with your colleagues at Agfa Healthcare.


 As an IT Service Engineer you are responsible for:

  • Solving customers incidents and managing priorities (1st line support)
  • Configuring, customizing and integrating software components in our customers’ IT infrastructure
  • Installing, synchronizing, upgrading and migrating (e.g. databases, operational systems, Agfa Healthcare products and (third party) solutions,…)
  • Diagnosing and troubleshooting complex cases, including high severity or high profile sites issues
  • Communicating about complex technical issues and customer concerns to other regional or global support team members, translating technical information, results and proposals back to customers
  • Escalating problems, as needed, on behalf of the customers to appropriate technical resources, coordinating global interaction between our Global Support Network (GSN) staff and third party vendors
  • Analyzing customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work


What you bring to the table

  • You hold a Bachelor’s Degree in Computer Science, Information Systems or an equivalent combination of education
  • You have experience in providing IT helpdesk services and you have knowledge of networks, hardware, operating systems, VMware, remote connectivity and security
  • You have good knowledge of Oracle and MS SQL databases
  • Knowledge of healthcare standards (e.g. DICOM, HL7) is an asset
  • You have superior multitasking skills and are stress resistant
  • You are able to work in a fast paced environment
  • You demonstrated resourcefulness to see problems and issues through resolution
  • You have strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers
  • Good language skills in Polish and English, both written and verbally


Location: Agfa Healthcare, Poland : homebased (remote) + Warsaw


We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there! 

Learn more about Agfa HealthCare and follow us Instagram.  


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