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Field Service Engineer HealthCare IT - Sweden

Date:  Nov 25, 2021

home based, SE

Healthcare IT Field Service Engineer


Within the Agfa Healthcare IT department, you will be working in the Imaging IT deployment team as Service Engineer. This means you are an important link with the realization of new and existing Agfa IT implementations within the Nordic hospitals.
You will be working within the deployment team. You will work both on site and remotely.


As IT Service Operations Engineer you are responsible for:


  • The preparation, analysis, installation, configuration and optimization of the Agfa Healthcare IT products according the issued quality procedures, within existing customer set-ups or new installations.
  • Execute, implement and monitor all assigned responsibilities within the project team
  • Adequately fix or report issues and messages to the client during the different project phases.
  • Perform preventive maintenance and technical follow-ups with customers
  • Install, configure, restore and adapt the systems at the customer site.
  • The solution should cooperate and communicate with clients and other members of the Region North team (Operations - Support - Project Management - (Pre-) Sales)
  • Report accurately and register your activity
  • Sharing knowledge and experience with other team members or with customers


You will be part of a team consisting of 6 persons and will be reporting directly to the service manager IITS


The profile we search


  • You have a bachelor degree (or higher) in Computer Science or equivalent through experience.
  • You have, preferably, several years of IT experience as a Field Service Engineer
  • You have a thorough knowledge of and experience in relational databases including Oracle and MS SQL
  • You are familiar with the MS Windows operating systems in a client-server environment. Experience with Unix is an asset
  • You have a good basic knowledge about networking, TCP / IP, routing, and its structure
  • You are familiar with Storage solutions such as SAN and NAS
  • You have knowledge of the healthcare standards like DICOM and HL7 or are willing to acquire this knowledge
  • You have some experience with VB scripting, IIS, HTML, XML
  • You are very customer focused
  • You have strong communication skills
  • You have strong analytical skills
  • You can cope with stress and work independently
  • You work accurately and structured
  • You are flexible and willing to work on different locations
  • You are willing to travel
  • You speak English and Swedish


Location: Homebased in Sweden, travel to customer sites in the Nordics + UK can be required occasionally.


We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there! 

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