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Regional Support Specialist

Date: Apr 16, 2019

Location: Cleveland, OH, US, 43004

Company: Agfa-Gevaert NV


Agfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions. The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing, managing and processing diagnostic images and clinical/administrative information for hospitals and healthcare facilities, as well as contrast media solutions to enable effective medical imaging results. The company has sales offices and agents in over 100 markets worldwide.


The Regional Support Specialist is responsible for providing remote technical support and services for our Agfa Customers.

A wide degree of creativity and latitude is expected to resolve and assess severity of technical issues. Due to the nature of this support position, the ability to work outside normal hours is



The position requires the succesful candidate to be on-site in the Cleveland area



  • Provide telephone and remote access, consultation and technical expertise to Agfa customers, Customer Support Specialists, Sales and Implementation Teams.
  • Manage escalations, complaints to Level 3 and Development, and follows through as point of contact to higher level support teams.
  • Attend AGFA product-training, underlying technologies courses and maintains an expert working knowledge of targeted products and solutions.
  • Utilize Help Desk computer software for call logging and tracking
  • Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
  • Participate in on site clinical visits at customer sites.


Education and Work Experience:

  • Bachelors Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
  • Minimum of 3 years experience in technical customer support role, including 1 year in medical imaging.
  • Minimum of 3 years experience with networking, hardware and operating systems, databases (Oracle and/or SQL), remote connectivity, security and image processing;certification is preferred.
  • 1 or more years experience in troubleshooting and supporting HL7 and/or DICOM is required.
  • Basic knowledge of workflow for clinical images and information within a PACS environment, radiology information systems, and/or cardiology is required.
  • Knowledge of Programming Languages VB/ASP, VB.NET, HTML, and/or XML is an asset.
  • Security+ certification a definite asset
  • Superior multitasking skills.
  • Ability to work in a fast paced environment
  • Demonstrated resourcefulness to see problems and issues through resolution.
  • Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers.
  • Must be eligible to travel
  • Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC)

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and  committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

Learn more about Agfa HealthCare and follow us on Twitter.

Agfa HealthCare Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Medical, Oracle, Database, Outside Sales, Radiology, Healthcare, Technology, Sales

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