Customer Care Center Analyst (Business: Heatlhcare)

The role:

Receives and processes customer orders, inquiries and or complaints. End to end responsibility from Order Intake until delivery at final customers. 

This is a back office role, to provide a communication link to the customers.

This position will be responsible for:

Perform (semi) routine customer operations back office tasks, including software input (SAP or equivalent)

Develops and maintains understanding of all products, systems, services, processes within the area of responsibility

Serves as contact for customers and sales to assure responsiveness (order and delivery related info)

May organize physical delivery of products to end users (consumables/equipment)

May organize the shipment and communicate delivery to all parties involved

May provide guidance and assistance to less experienced staff

Researches and obtains resolution of a variety of customer complaints and issues

Proactively checks required credit approvals (to be obtained from credit department) and acts within established guidelines

Support the demand planner with statistics reports and follow the guidelines provided from business strategies

To be successful in this position, you will need:

Graduated in Business Administration, Logistics or related areas.

MBA in related areas is a plus

Advanced in English

Solid experience as Customer Service Analyst

Experience using SAP System

Solid Microsoft Excel Skills

Good interpersonal relationship skills

Assertively Communication

Hands on Profile

English and/or Spanish skills are a plus

General Knowledge in Order Fulfilment, Warehouse and Transportation processes

We offer: Good package of compensation, good atmosphere and opportunity to develop your skills.