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System Engineer

Date: Jul 10, 2019

Location: Rijswijk, NL, 2288 GG

Company: Agfa-Gevaert NV

As a System Engineer you are responsible for the remote technical support and services we offer to our customers.

 

As a System Engineer:

 

  • You diagnose and troubleshoot technical issues and escalate problems, if required, to the appropriate stakeholders (e.g. other regional support teams, Agfa’s global support network or third party vendors).
  • You perform operational maintenance tasks of our installed customer base.
  • You take ownership of our customer incident prevention, maintaining and improving a pro-active service.
  • You are the single point of contact for several customers and manage the customer experience by keeping them up to date about the progress made.

 

What you bring to the table

 

  • You hold a Bachelor degree in an IT related field.
  • You have at least 3 years of experience providing technical support to clients with a complex software environment.
  • You have knowledge of operating systems such as Linux or Windows and you are experienced with VMWare.
  • You have knowledge of databases (Oracle or SQL) and conceptual knowledge storage systems, load balancing or Jboss (WildFly).
  • Knowledge of HIS / RIS  systems, hospital workflows, digital imaging or archiving (PACS) is an asset.
  • You are able to work on multiple projects or issues and prioritize to meet deadlines.
  • As a strong team player you are able to maintain a high level of quality in a continually changing environment.
  • Being a problem solver you have an analytical mind and think out of the box.
  • With your proactive approach you go the extra mile for (y)our clients.
  • You are willing to work beyond regular working hours and participate in a 24/7 on-call system.
  • You have excellent communication skills in English and Dutch.

 

Location: Rijswijk, Netherlands

 

What we can offer you

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package. So are you ready to shape (y)our future ?

 

About us

 

Agfa HealthCare headquartered in Mortsel, Belgium is present in one hospital out of two and is a leading provider of eHealth & Digital Imaging solutions. The company provides digital technology and IT solutions to meet the needs of  clinicians & hospitals around the globe. The company is also a key provider of healthcare information solutions, integrating the administrative, financial and clinical workflows of hospitals. Care organizations in over 100 countries rely on Agfa HealthCare and our 4000 colleagues to optimize their efficiency and improve patient care.

 

 

 


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