Share this Job

Field Service Engineer (Contract)

Date:  Mar 14, 2023

Mexico City, MX


Agfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and  healthcare IT solutions. The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing, managing and processing diagnostic images and clinical/administrative information for hospitals and healthcare facilities, as well as contrast media solutions to enable effective medical imaging results. The company has sales offices and agents in over 100 markets worldwide.


Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).


At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management. 


From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.


Please upload your resume in English 


As a Field Service Engineer, you are responsible for properly managing customers in assigned territory by providing the remote and on-site hardware and software maintenance of Agfa HealthCare products together with implementation activities for ongoing projects. 

Major responsibilities are to drive customer satisfaction and to actively promote and support all Agfa services offerings to the customer.  Consistently seek, suggest and implement methods to improve systems and processes within the organization.


This is a remote position (indefinite contract) - ideal location Mexico City


Major Responsibilities: 


  • Installation/migration and/or upgrades of products/IT solutions, including third parties used to build the infrastructure (i.e Oracle, Windows, UNIX)
  • Strong Healthcare Integration knowledge and global standards like HL7, DICOM, IHE, etc.
  • To fill the proper installation docs accordingly, to manage equipment in the most proper way (Service Now, reporting, acceptance test)
  • Together with the project manager, evaluates the possible solutions during the implementation phase to meet the timing of the project itself
  • To identify and communicate risks analysis and problems
  • Escalations: Initiate and follow all issues escalation processes and to keep the customer and management informed as to the status of the escalation.
  • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).
  • Accountability for timely handling of issues, according to Agfa HE best practice procedures.
  • Accountability for customer satisfaction on project implementation/support and issue handling.



  • University degree in IT science or Engineering



  • 2 or more years previous work experience in a technical customer support role working with mission critical IT systems. PACS, RIS is highly desired.


Specific Skills:


  • Knowledge of networking and operating systems (Linux and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
  • Previous knowledge of Agfa software or similar industry PACS, RIS or EI8, hospital workflow and a demonstrated capability to learn cutting edge new technologies.
  • Knowledge of healthcare standards: HL7, DICOM, FHIR, Mirth is a plus
  • Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
  • Excellent oral, written and interpersonal communications skills.
  • Customer focus attitude and problem-solving skills
  • Demonstrated experience adapting to change and managing priorities.
  • Strong customer service skills in interacting with both internal and external customers.
  • Excellent understanding of the technical services business, product launch process and healthcare environment.
  • Good language skills in Spanish and English, both written and verbally.


Please upload your resume in English.



We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

If you want to be part of this experience, we'll take you there!

Learn more about Agfa HealthCare and follow us on Instagram.



Job Segment: Maintenance, Field Engineer, Field Service, Oracle, Database, Manufacturing, Engineering, Technology