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Operations Executive

Date: Oct 30, 2018

Location: Jakarta, ID

Company: Agfa-Gevaert NV

If you are organised, detail-oriented and customer-focused, we have an excellent opportunity for an Operations Executive to join our team.  This position offers you a lot of variety, as you are involved in coordinating the logistics of Agfa product entering the country and transiting to customers, receiving and processing customer orders and monitoring inventory levels. 


Located in Jakarta, you will report to the ASEAN Operations Manager while working in close collaboration with the Indonesia Sales and Services teams.


Your major responsibilities will include:

Logistics coordination:

  • Coordinating with global and regional offices regarding inbound product shipments
  • Coordinating with Customs Clearing agent, Freight forwarders, ensuring proper documentation is prepared and provided and that customs duties and related expenses are paid.
  • Provide assistance / recommendation to sales in terms of order management and Logistics know how.
  • Source local warehouse administration and logistics services to ensure the needs of both Agfa and our customers are met.

Order Management

  • Receive and process customer/dealer orders, ensuring accurate data entry to internal systems.  Keep external and internal customers updated on the status of orders.
  • Invoice customers in a timely, accurate manner ensuring documents, payment and delivery terms are in compliance, especially for L/C orders.
  • Liaise with credit management, sales team and customer on the order blocked issues.
  • Handle customer complaints and provide solution in order to achieve a high level of customer satisfaction

Inventory Management

  • Review dealer/customer orders vs. forecast on a monthly basis and support the sales organisation to drive order volumes.  Look for continuous improvements in forecast accuracy
  • Monitor inventory levels to avoid shortfalls or excess volumes to ensure customer satisfaction and optimized capital binding.
  • Track open purchase orders to supply centre to avoid stock out and delay in deliveries
  • Monitor and highlight irregular stock holdings to immediate superior and team members with recommendation for action, in order to ensure timely update to customers and enhance proactive activities.
  • Keep abreast of packaging / handling, delivery requirements and product
  • Coordinate spare part levels including placing replenishment order to have a best service to customer with the least cost


What you bring to this role:

  • University degree or relevant tertiary qualification
  • 2-4 years relevant experience
  • Familiar with customs law and practice, warehousing and transportation, local VAT, Import Labeling requirement.  Accounting knowledge is a strong preference.
  • Good computer skills and familiar with logistics / distribution systems
  • Very good communication skills
  • Highly motivated to achieve results
  • Excellent organisation & coordination skills
  • Time management skills
  • High level of attention to detail
  • Problem solving ability and able to work autonomously
  • Fluent in both Indonesian/Malay and English


What we offer:

  • A dynamic global organisation with a history of innovation and strong product portfolio.
  • A challenging environment combined with a supportive management structure.
  • Career development and growth.
  • A competitive salary and benefit package.
  • A friendly work environment surrounded by dedicated and professional colleagues.


Who we are:

Agfa HealthCare is a global leading provider of diagnostic imaging and healthcare IT solutions for hospitals and other healthcare centres. The company is a major player on the diagnostic imaging market, providing digital technology and IT solutions to meet the needs of clinicians. The company is also a key provider of healthcare information solutions, integrating the administrative, financial and clinical workflows of hospitals. The healthcare environment requires high performance and high availability of our solutions. Are you passionate about delivering state-of-the-art solutions? Join us!

Job Segment: Operations Manager, Data Entry, Warehouse, Operations, Administrative, Manufacturing, Customer Service

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