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Junior Field Service Engineer (Healthcare IT)

Date: Jan 22, 2019

Location: Brisbane, AU, 4000

Company: Agfa-Gevaert NV

Agfa HealthCare, a part of the Agfa-Gevaert Group, is a leading provider of integrated IT solutions and state-of-the-art diagnostic imaging for hospitals and other healthcare centers. Over the decades, Agfa HealthCare has demonstrated its capacity to rise successfully to its customers' technological challenges, and to guide them in their transition from analogue to digital IT solutions. Today, Agfa HealthCare is a global Imaging Informatics leader. We are also a pioneer in the e-health area, with solutions linking thousands of general practitioners to healthcare providers. With approximately 3.000 employees and operations in 30 countries, we serve customers and care organizations to optimize their efficiency and improve patient care

We are looking for a highly motivated individual who is keen to join a dedicated team of service professionals, committed to delivering customer-focused service to the healthcare sector. 


As an integral member of the Australian Service Team, your role will be to provide hands-on service support, and project work including installation, diagnosis and repair, servicing and maintenance of equipment to ensure achievement of customer satisfaction and HealthCare revenue.

Based in Brisbane, reporting to Service Delivery Manager, you will be responsible for:

  • Performing Preventative Maintenance as scheduled and in accordance with Agfa HealthCare and OH&S Policies
  • Performing Remote Diagnostic Procedures on Agfa HealthCare customer sites
  • Assisting with installations in accordance with customer requirements and Agfa HealthCare specifications, from Site Inspections through to Final Sign-off and Acceptance
  • Analytically diagnose and perform repairs on Agfa HealthCare equipment and ensure that relevant updates and patches are applied on affected products and solutions
  • Travelling throughout Queensland and occasionally the region as directed, when needed to carry out duties
  • Initiating escalation procedures and following through on open calls to customer satisfaction as applicable. Ensuring customer is well informed as to the status of the escalation or resolution
  • Documenting service calls, expenses and time reports daily and submit to Helpdesk on a weekly basis
  • Performing after hours support and participate on the 24/7 roster when required to support Agfa HealthCare product and solutions
  • Maintaining security policies in the controlling of Agfa HealthCare Software and Technical Knowledge


To be successful in this role ideally you will:

  • Hold a tertiary qualification(s) in Engineering, Computer Science and/or IT or equivalent HealthCare IT experience.
  • Have hands on experience working with MS Windows, SUN/UNIX and storage solutions (NetApp) infrastructure, WAN/LAN, as well as SQL experience, and   possess the relevant I.T skills and working knowledge of HL7 and  DICOM within a clinical environment.
  • Possess well-developed  diagnostic, analytical and problem resolutions skills, and have the ability to work autonomously
  • Possess knowledge and experience working to contracted Service Level Agreements
  • Be a highly motivated individual who thrives on challenges with the ability to pick up new skills quickly
  • Be a self starter who possesses a continuous learning orientation & keeps abreast of new & emerging technologies
  • Possess excellent communication and interpersonal skills and have a strong customer service focus
  • New graduates are encouraged to apply


Must be eligible to live and work in Australia.


We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Job Segment: Medical, Maintenance, Engineer, Computer Science, Patient Care, Healthcare, Manufacturing, Engineering, Technology

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