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Clinical Application Specialist

Date: Jan 22, 2019

Location: Brisbane, AU

Company: Agfa-Gevaert NV


Agfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions. Our company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing, managing and processing diagnostic images and clinical/administrative information for hospitals and healthcare facilities, as well as contrast media solutions to enable effective medical imaging results. The company has sales offices and agents in over 100 markets worldwide.


Agfa has an exciting opportunity for a highly motivated, customer-focused Clinical Application Specialist to work with the Professional Services team.


As an integral member of the Professional Service team, your role will be to provide training, education and applications support service and expertise for a range of Agfa's imaging products & solutions in order to meet customer and business requirements.  We are open to discussing the possibility of structuring this position as part-time or contract/consulting.  This position can be based out of Brisbane, Sydney or Melbourne.


Reporting to the National Services Manager, you will be responsible for:

  • Participating in on-site product installations working closely with the Service team, including the provision of training of customers in the use and maintenance of new equipment.
  • Analysing customer-specific clinical structure and processes and consulting the customer on best fitting processes and solution usage.
  • Providing presales Clinical Application Support through demonstrations and presentations to customers and business groups.
  • Participating in induction training courses on the Agfa range of imaging solutions, e.g. DR, CR, other imaging technologies, to build a specialist level knowledge of those solutions.
  • Supporting the Sales team with product demonstrations and tender preparation.
  • Providing post-sales Clinical Application Support including site response or telephone/remote support to ensure issues are resolved in a timely manner.


This role will require:

  • Tertiary qualification in Medical Radiography
  • At least 1-2 years solid experience in Healthcare clinical environment
  • Experience in a Healthcare applications support role is desirable.
  • Clinical General X-Ray experience, preferably with Agfa equipment and systems.
  • Continuous learning orientation, keeping abreast of new and emerging technologies & markets.
  • Well-developed analytical, diagnostics and problem resolution skills.
  • Excellent communication, presentation and interpersonal skills.
  • Ability to gain respect through credibility, reputation, and technical expertise and,
  • Ability to travel as required, both interstate and on occasions, overseas.


Must be eligible to live and work in Australia.

Job Segment: Clinic, Medical, Consulting, Developer, Healthcare, Technology, Part Time

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