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CCC Operator Imaging

Date: Dec 28, 2018

Location: Bogota, CO

Company: Agfa-Gevaert NV

This position will be responsible for:

Management of Customer orders, inquiries and or complaints

End to end responsibility from Order Intake until delivery at final customers including invoicing process.

This is a back office role, to provide a communication link to the customers.

  • Manages the Customer Care Center (CCC)
  • Organizes the reception and management of order entries for product line in an integrated way. 
  • suggests alternative products and services and providing support in the resolution of complaints and issues, as needed
  • Organizes an integrated answer to all customer needs together with Sales and Service Teams.
  • Manages the integration, transfers and accountancy of all orders.
  • Organizes all tasks according to the deadlines of all customers.
  • Acts as a key element in the network with Sales, Sales Support, Marketing, Production Planning, Logistic and Service.
  • Perform (semi) routine customer operations back office tasks, including software input (SAP or equivalent)
  • Develops and maintains understanding of all products, systems, services, processes within the area of responsibility
  • Serves as contact for customers and sales to assure responsiveness (order and delivery related info)
  • May organize physical delivery of products to end users (consumables/equipment)
  • May organize the shipment and communicate delivery to all parties involved
  • May provide guidance and assistance to less experienced staff
  • Researches and obtains resolution of a variety of customer complaints and issues
  • Proactively checks required credit approvals (to be obtained from credit department) and acts within established guidelines
  • In charge of invoicing process also credit notes, manage consignment´s customers stock.

 

To be successful in this position, you will need:

International Business - Administration - Logistics

Professional Education - up to 3 years os relevant experience

Leadership, Communication (incl. presentation skills), Cooperation & Teamwork, Customer Focus, Problem Analysis & Judgement, Planning & Execution, Change & Innovation, Self-Awareness, Drive & Resilience, Business Sense, Business Sense, Coaching, Accountability, Financial Literacy, IT Toolsuite Usage (Agfa Standard Apps), Mastering English, Company and Organizational Awareness, Quality Attitude (1st time right), Marketing Concepts, Project Management.

 

We offer: opportunities of development, good atmosphere and package of salary and benefits.

 

 

 


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