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Equipment coordination & back office specialist - Italian

Date: Mar 27, 2019

Location: Warsaw, PL

Company: Agfa-Gevaert NV

Job Overview:

Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team you will be responsible for administrative processes and master data. In this role you will also receive, record, and process customer orders, enquiries and complaints for printing equipment. A Customer Representative interacts with the sales & the finance team, our clients and the third-party vendors. You'll be challenged to manage the administrative support for the customer operation business.


Main tasks:

  • Receive, record, process and follow up customer orders or service requests
  • Receive, record, process and follow up customer orders for Agfa consumable products
  • Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
  • Follow-up on supply issues; align internally and keep customers informed
  • Organise/request urgent transport when needed
  • Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
  • Promote and support the use of our Agfa Graphics Internet Sales tool
  • Work closely with local and country ESSC team and also HQ interaction


What we offer you:

  • A job in a dedicated B2B environment, interacting with European customers
  • Full scope responsibility for the end-to-end processing of customer requests
  • The chance to build and maintain a solid customer base providing long-term support
  • An extensive (up to 4 weeks) induction training, including SAP proficiency
  • A truly international team of colleagues in a start-up environment
  • The opportunity to develop new skills
  • Competitive salary and benefits
  • Monday to Friday office working hours
  • Convenient office location to commute


What you offer us:

  • Fluency in Italian, good knowlegde of English
  • Knowledge of Polish not required
  • Good communication skills and the capacity to work as a true team player
  • Accuracy and ability to follow-up and tracking
  • Passion for numbers and gathering data
  • Comfortable in using excel; proficiency with SAP is a plus
  • First experience in customer operations is an asset

Job Segment: ERP, SAP, Supply, Administrative Assistant, Technology, Operations, Administrative

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