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Field Service Engineer

Date: Apr 14, 2019

Location: Sao Paulo, BR

Company: Agfa-Gevaert NV

As a Field Service Engineer, you will be responsible for:


  • Accountability for professional system installation ( site inspection before physical installation, installation  / upgrade)
  • Accountability for system acceptance (shared responsibility with sales and applications)
  • Repair and fix In time and in line with Service agreements in a professional way. 
  • Ensure technical knowledge transfer to customer / dealer and within the Agfa organization
  • Accountability for the appliance of best practice processes and procedures (escalation, sign off, problem logging, service call handling..)
  • Accountability for customer satisfaction on project implementation and issue handling
  • Accountability of call screening ( on site / remote
  • Escalate when necessary problems to 2nd and 3rd tier support
  • Perform preventive/corrective maintenance on equipment
  • Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
  • Identify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required
  • Install and modify Agfa and 3rd party products
  • Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely
  • Assist R&D and HQ in problem solving and risk analysis (service II and III)


To be successful, you will be successful for:

Undergraduate Education Complete or studying


Knowlodge in UV inkjet equipaments or in Prepress segment

  • repair and fix
  • Install/ Integration
  • Train the customer

Job Segment: Maintenance, Engineer, Field Engineer, Inspector, Field Service, Manufacturing, Engineering, Quality

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